Prompt for confirmation - no button

memphiz · 2023-05-31T12:22:50+00:00

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We recently started the migration process to 15.42.6

Apart from the fact that the new graphical interface is unreadable, the "prompt for confirmation" button has disappeared for most remote hosts.

As administrators, we are able to connect to users without entering a password, but the "prompt for confirmation" option was very convenient.

Has this option disappeared from the TV or is it a matter of settings?

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From what i understand we must now:

Go to TV app, from the left panel choose Remote Suppot (icon with left and right arrow)
Create new session for the user that need help
Wait for the user to receive session email
Wait for the user to confirm tons of question
Join the session using StarSession when it becomes green. (user has accepted the session link)

This is so stupid and just annoying.

What if there is a problem with an email on users computer ?

Why are you making people wonder if the session email is some kind of scam?

That type of communication is vulnerable to phishing attacks.

PLEASE !!!! just leave the "prompt for confirmation" button

Hi,

I have the same issue, can anyone assist?

same issue here.... where is the "prompt for confirmation" button