Session Request Alert?

MikeyJr
MikeyJr Posts: 2
edited May 2023 in General questions

I support several clients remotely and like the idea of the SOS button. However, I am not always in front of my computer, so it may be some time before I see the session request. I am almost always with my phone, but it doesn't give me an alert or any notification that a session has been requested either.

So, Is there a way for me to get a notification of a session request either via email or an audible alert on my phone?

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  • Jonathan
    Jonathan Posts: 242 [Former Staff]

    Hi MikeyJr,

    Thank you for your post and welcome to the Community!

    Please check out the following post regarding your question about Email Notifications for service requests.

    https://community.teamviewer.com/t5/TeamViewer-12-Beta/Service-Case-Notifications/m-p/307#U307.

    Hope this helps!

    All the best,

    Jonathan

  • MikeyJr
    MikeyJr Posts: 2

    Then the email notice isn't working correctly for me. I had already checked to get email notices, but it must not be working properly, or i am missunderstanding what it is for. On a test machine, I installed the QuickSupport app and requested a session. I left it unanswered for hours and no emails have been received. Should I escilate this to support?

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