Can't use the new interface

Sokar1be

I installed the Teamviewer app and I was able to use the new interface. After a restart, the tool opened in the old interface, and it was not possible to toggle to the new interface because the option is not available. I even can't activate te option for the new interface in my options. In the web browser version, I can use the new interface. Can you advice me how to change between interfaces in the application? Thx in advance.

JeanK

Hello @Sokar1be,

Thanks a lot for posting here!

Currently, the new interface is not available for Tensor customers.

This is why you can't toggle back to the new interface.

We are working to make the new interface available for Tensor customers as soon as possible!

We thank you in advance for your understanding.

/JeanK

martynsaunders

Yes, the same thing happened to us. We upgraded to tensor yesterday.

I saw the new interface with the tensor branding for a short time, but then when an update, it moved us back to the older interface.

We were getting the hang of the new interface; when will it get released for tensor? @JeanK

Blaze2000

Same thing, I somehow got it installed with the new interface, yes Tensor, and wanted to compare UI's so I toggled back to old interface and now can't get the new one back lol.

Blaze2000

To follow up, I uninstalled and reinstalled and was able to get the new interface back

JeanK

Hi all,

We are working on additional enhancements for large-scale environments and therefore will make the new UI available for you later this year.

Given the large user and device bases Tensor customers usually have, we pay close attention to the user experience when both UIs are available for the Tensor environment.

As a Tensor license administrator, you will have the option to choose for yourself and your users which UI will be displayed in the client later this year.

If you want to test the new UI with Tensor, you can use our web app via web.teamviewer.com.

However, we suggest waiting until all enhancements are in place later this year.

I hope this could answer your questions and concerns!

If not, feel free to reach out!

/JeanK

sysadmcfc

"enhancements are in place later this year"

Hi. How is this progressing?

Thanks

JohnCoffey

This is happening to us now. Issue update needed.

FerminSanchez

I also switched to Tensor and am missing the new interface. What's the status on this?

JeanK

Hi @FerminSanchez,

Currently, there's no plan to deploy the new interface to all Tensor customers.

However, you can decide whether you want to use it or not via TeamViewer policy.

We explain how to deploy the new UI (or deactivate it) on your device here: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-tensor/company-device-and-user-management/control-the-user-interface/

Let me know if you have any further questions! I'll be happy to assist.

/JeanK

Dickvm

Hi,

As I read, not all tensor customers have it.
We have toggled the policy in our management console, but it seems to be backing out after I have restarted my PC.
When I freshly install a new version of teamviewer and log in into my tensor account, I have the new interface, but after a restart, I revert back to the old interface.

We would really want to use the new interface, so we can have a ease in work.

JeanK

Hi @Dickvm,

Thank you for reaching out! We appreciate your interest in using the new interface!

If you have set the policy setting TeamViewer interface to New and the old interface is still showing on managed devices (devices that are assigned to your company), I would recommend opening a support ticket.

Our support team will be happy to take a closer look at your issue.

Let me know if you have any questions! I'll be happy to help you further.

/JeanK