iPhone is blocked

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JoeF4369
JoeF4369 Posts: 2 ✭✭
edited June 2023 in Mobile

I am using the free version but was using a business account at my last job. I left that job over 2 years ago because it went out of business. Apparently, the service renewed after the company went out of business and it had a past due invoice. It blocked my personal iPhone from using my free account because I had used it with the paid account before.

A few days ago, I got a new iPhone and tried logging into my free account and I got the message that the business account was recently used on this device, which is impossible. How can I remove this restriction? This brand new device is in now way related to the company I worked for 2 years ago.

Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,083 Moderator ☑
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    Hi @JoeF4369,

    Welcome, and thanks for reaching out to our Community!

    Please note that when a past-due invoice has its license blocked, all accounts and IDs associated with it will be blocked too until the payment of the overdue invoice.

    The new iPhone you acquired has a different ID; however, if your account is still the same, the problem will persist.

    I hope this information can help you! 🍀

    Let us know if we can help you any further.

    Best, Carol


    Portuguese Community Moderator

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