Security driver error

MIKKUN
MIKKUN Posts: 1
edited June 2023 in General questions

error content

The device TeamViewer Virtual Security Key (location (unknown)) is offline due to a crash of the user mode driver. One more attempt will be made to reboot the device in a shared process before it can be moved in its own process. Contact the device manufacturer for more information on this issue.

What is the cause of such an error?

This error causes TeamsViewer to crash

Please let me know if there is a solution.

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Answers

  • rbedard
    rbedard Posts: 1
    edited August 8

    I had a PC also go unresponsive with the same error, had to power cycle the PC to recover it. Running Windows 11 in Kiosk mode.

    2 errors in the windows System Log:

    image.png
    image.png

    The device TeamViewer Virtual Monitor Adapter (location (unknown)) is offline due to a user-mode driver crash.

    A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices.

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