Unable to log in as a supporter in Slack integration

camila_ribeiro123
camila_ribeiro123 Posts: 2
edited June 2023 in General questions

Hello, good afternoon!


I'm new to TeamViewer and would appreciate any support here with my issue <3


I added the Slack app of TeamViewer to my account:

Screenshot 2023-06-21 at 15.35.00.png


But, when I try to log in as supporter so that the integration starts to work, I see a blank page, in which I can't grant any permissions:

Screenshot 2023-06-21 at 15.24.48.png


The console shows that there's some error but then I get stuck here and don't know what to do.

Screenshot 2023-06-21 at 15.25.23.png


Has anybody ever faced this and, if yes, would be able to explain to me how to proceed now?


Thanks in advance


Camila

Best Answer

  • .Carol.fg.
    .Carol.fg. Posts: 1,306 Moderator ☑
    Answer ✓

    Hello @camila_ribeiro123 ,

    Thanks for your post and welcome to our Community!

    According to our article Slack Integration - Installation and User Guide, the integration with Slack requires a TeamViewer Tensor license with the Slack integration add-on.

    If this is your case, please revise the steps in the article for the installation and setting up.

    Please let us know if we can help you any further.

    Best, Carol


    Portuguese Community Moderator

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