TeamViewer want CONSTRUCTIVE Feedback on the new version - then make it easy for us to give.
@Nadin_W and anyone else actually listening.
TeamViewer staff have explicitly told me they are disregarding all "feedback" that is just negative comments about the new version.
I know in the past nothing has happened with the hours of highly constructive feedback I've provided. In the past, I've spent significant time creating mockups of minor changes to the old interface that would have reduced clicks and effectively used white space in the interface to make it more efficient. If implemented, these changes would have saved me (and others) a lot of time over a year. But I wouldn't even get a response from TeamViewer.
"Apparently" that's all changing; if it's constructive feedback TeamViewer have told me they'll take it onboard, and they're apparently very invested at the moment in reviewing the feedback. I hope that's true, but at the same time, it's also a sad indictment of the culture of the company and how they took feedback from their customers previously.
But, if TeamViewer actually want constructive feedback, how about you make it easy for us to provide that, e.g. the feedback box only allows a maximum of 500 characters.
So, today I got to write this before being told I'd exceeded the 500 characters:
Given the number of complaints that are occurring on the new interface this 500 character limit is ridiculous. Even in the old interface, trying to constrain constructive feedback to 500 characters when you're trying to explain problems is hard. Five hundred characters only takes about 500 bytes of data; this limit is INSANE!!!!
If you truly want constructive feedback on the new version, make it easy for your clients to provide it.