Android phone will not connect with credentials

Shann19

.Carol.fg.

Hi @Shann19 ,

Welcome! And thanks for reaching out to our Community!

Connections issues can have multiple different causes. We would need more details in order to assist.

• Is the partner device an Android device too?
• Does the partner device is turned on and with access to the internet?

I'm looking forward to your feedback. 🙋‍♀️

Best, Carol