Our TeamViewer shows different things in WEB Managament and Desktop Client.

memphiz Posts: 14 ✭✭

Please Help I'm so confused using TV :(

We are operating in "new" devices groups.

When im editing group properties from Web Managament console i can see assigned policy : Its name is "GEN2023"

But when i reviewing the same group from desktop client - TeamViewer Policy field shows:

"None" ???

Also i do not have permissions to edit devices in that group even though my user is added in the group as a manager with edit permissions


  • memphiz
    memphiz Posts: 14 ✭✭
    edited July 2023


    I don't know is this a know bug but:

    It turns out that whatever policy is set via desktop client - that client will always show: "NONE", but the Web Managament console knows what policy was chosen and displays correct (last chosen) policy.

    So i'm not sure if the policy is applied or not.

    @Teamviewer team: please fix this.

  • Nadin_W
    Nadin_W Posts: 660 Moderator

    Hello @memphiz,

    Thank you for reporting this issue to us. 💪

    We got some news from our developers that this is unfortunately a known problem in the current version. Our developers are working on this matter. 

    In order to not miss the fix please keep your TeamViewer version up to date. You'll find all release notes here: Changelogs

    We apologize for any inconvenience caused.

    Have a great weekend!


    German Community moderator 🖤 Moderatorin der deutschsprachigen Community