Any Security or sensitive screens black out when trying to support
Hello, i see some older posts related to my question but not got a working answer as yet
in my company i am using Teamviewer linked to Intune, using the Teamviewer Host app with and app configuration policy which configured the devices to join our teamviewer "tenant" we are also deploying the universal addon, The user device that is being installed on is Samsung xCover pro. This is all working fine and has been for some time, but i have noticed that i can no longer view or support locked screens or an sensitive app such as Microsoft Authenticator, which i usually get a lot of questions about, what i get is a black screen covering the sesnitive details to which i am unable to advise or support when user are having issues.
is this something new in an android update? as we increase our security in our company with enforcing Conditional access and App Protection polices, the need to be able to view 2fa apps is being coming more and more frequent, can anyone offer any solutions to be able to remote view these screens
Thanks
Edit - i have also tried to use the Teamviewer Quick support where the user has to acknowledged my connection by passing over the connection id
