Activate my license so that I can control the mobile phone remotely

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hisham1187
hisham1187 Posts: 2 ✭✭
edited July 2023 in Licensing

I have purchased the annual paid version and I am not able to use the application to remotely control the mobile phone and it covers a message that it needs a license. Please help


Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,118 Moderator
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    Hi @hisham1187 ,

    Welcome, thanks for reaching out to our Community.

    Please double-check if you're license was correctly activated using our guide: 📄 License Activation Guides - Overview

    Also please note that to be able to remotely connect to a mobile device you must have the Mobile Device Support Addon with your license. You can check this information with your invoice.

    If you have questions about the purchase, please contact our support team directly for assistance.

    Let us know how it goes, and if you need any further help. 🙋‍♀️

    Best Carol


    Portuguese Community Moderator