Connection is dropping out during remote sessions with clients
My issue is apparently different from others here. I am using a commercial account, that I pay for.
Unfortunately, I am being dropped out of connections with clients often. There is no apparent reason for the drop. There is no error message.
If I wait a minute, I can reconnect TeamViewer to the client and resume our session.
It doesn't seem to matter which interface I am using (old vs. new), and it is an intermittent problem. It doesn't happen every time I connect, nor does it happen to connections with only one or two clients. Sometimes it happens in 5-10 minutes, sometimes it happens near the 1-hour mark. Some connections are not interrupted at all.
I am at a loss as to how to deal with this issue. I am being paid by the client and being interrupted by the software I am using for connection purposes makes me look less professional.
I am using Version: 15.44.7 (b115d299f2f) on a Windows 10 machine.
Any assistance will be greatly appreciated.
Comments
-
Hello Support
I'm running version 15.59.3 and getting the same issue remote viewer just closes and does not error or give a reason for the dropout.
would be great if questions were followed up in this community.
0 -
Same here. Drop out after variable time. Sometimes thirty seconds. Sometimes five or ten minutes. Usually when I am opening a file on the client, or transferring files.
Help please.
0
