Connection fails from TeamViewer 14(14.7.48671) to TeamViewer 14 Host(14.7.1965.0)

watchdmitry · 2023-09-15T10:49:59+00:00

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I'm trying to connect from TeamViewer 14 (14.7.48671) to TeamViewer 14 Host(14.7.1965.0) and I'm getting a message Version out-of-date: Update the remote TeamViewer. I tried to downgrade the connecting TeamViewer to 13, 12, 11, but I'm still getting the same error. what should I do?

WhatsApp Image 2023-09-15 at 10.27.37.jpg

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Comments

.Carol.fg.

Hi @watchdmitry,

Welcome to the TeamViewer Community and thanks for your question!

TeamViewer's previous versions just accept remote connections from users with a TeamViewer license.

If you have a license, there may be something missing with the activation process. You can try to reactivate it using our activation guides or contact our support team directly for help.
If you don't have a license and you're using TeamViewer for personal use, you just need to update both sides of the connection to the newest version.

I hope it helps! Please let us know if we can help you any further. 🙋‍♀️

Best, Carol