Connection fails from TeamViewer 14(14.7.48671) to TeamViewer 14 Host(14.7.1965.0)

watchdmitry

I'm trying to connect from TeamViewer 14 (14.7.48671) to TeamViewer 14 Host(14.7.1965.0)   and I'm getting a message Version out-of-date: Update the remote TeamViewer. I tried to downgrade the connecting TeamViewer to 13, 12, 11, but I'm still getting the same error. what should I do?

.Carol.fg.

Hi @watchdmitry,

Welcome to the TeamViewer Community and thanks for your question!

TeamViewer's previous versions just accept remote connections from users with a TeamViewer license.

• If you have a license, there may be something missing with the activation process. You can try to reactivate it using our activation guides or contact our support team directly for help.
• If you don't have a license and you're using TeamViewer for personal use, you just need to update both sides of the connection to the newest version.

I hope it helps! Please let us know if we can help you any further. 🙋‍♀️

Best, Carol