Bought single license (remote) but account still shows Free in my login screen

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Amien_Desktop58
Amien_Desktop58 Posts: 2 ✭✭

Hi. I bought a single remote license about 2 weeks ago but it still shows Free on my login screen. I also could use 1920x1080 before but since last week it's only giving me 640x380

To my knowledge there's too many new options for sign in and if you choose you have to do other things to just get connected. Today (19 Sept 2023) I cannot even login to my remote PC.

So I don't know why my account still shows Free and maybe why its blocking my connections


Ridawaan Olivier

Cape Town

Best Answer

  • .Carol.fg.
    .Carol.fg. Posts: 1,093 Moderator β˜‘
    Answer βœ“
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    Hello @Amien_Desktop58 and @CindyLo99,

    Welcome to our Community and thanks for your questions!

    If you purchase a license, but it still displays as Free, most likely there's a missing step on the activation process.

    πŸ‘‰ Please follow our step-by-step guide to activate your license:

    πŸ“„ License Activation Guides - Overview

    Also please keep in mind that the license is linked with the account; therefore, you must be logged in in order to use your license.

    Let us know how it goes, and if you have any further questions.

    Best, Carol


    Portuguese Community Moderator

Answers

  • CindyLo99
    CindyLo99 Posts: 1 ✭
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    On 19 Sep 2023 HK Time 10:30pm, I lost connection with my remote device. Therefore, I tried to quit and re-login teamviewer but unable to sign in again.


    Please advice what is happening.


    Cindy Lo

    Hong Kong

  • .Carol.fg.
    .Carol.fg. Posts: 1,093 Moderator β˜‘
    Answer βœ“
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    Hello @Amien_Desktop58 and @CindyLo99,

    Welcome to our Community and thanks for your questions!

    If you purchase a license, but it still displays as Free, most likely there's a missing step on the activation process.

    πŸ‘‰ Please follow our step-by-step guide to activate your license:

    πŸ“„ License Activation Guides - Overview

    Also please keep in mind that the license is linked with the account; therefore, you must be logged in in order to use your license.

    Let us know how it goes, and if you have any further questions.

    Best, Carol


    Portuguese Community Moderator

  • Amien_Desktop58
    Amien_Desktop58 Posts: 2 ✭✭
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    Hi Cindy/Carol

    We had a guy who knows Teamviewer well help us get it activated the correct way and now everything is working very well.

    Thanks for help.

    Amien

  • .Carol.fg.
    .Carol.fg. Posts: 1,093 Moderator β˜‘
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    HiΒ @Amien_Desktop58,

    Thanks for the feedback! We're happy to hear it's working well now. πŸ˜„

    Please don't hesitate to post again if you need any help.

    Have a good one!

    Best, Carol


    Portuguese Community Moderator