Why does my license still say free when we paid for the license?

rhysp_3131

Hi,

We paid for a licensed subscription with team viewer yesterday.

Why does our license still say free? We are unable to use teamviewer without being signed out every 1 minute?

Many thanks.

Akiho

Hi @rhysp_3131,

Welcome to the Community and thanks for your post!

Please know that it is essential to activate the TeamViewer license with your TeamViewer account in order to make a licensed connection.

To activate your TeamViewer license, please check the activation link which is sent out as the purchase email from TeamViewer.

Once the activation link is confirmed, you are ready to take the activation procedure.

Please access the following article and select the TeamViewer license that you purchased to find a suitable activation process with your license: 📄License Activation Guides

If the activation link cannot be located in your email inbox, please contact our  Customer Support team directly for further assistance, as this topic includes personal information.

Hope you find this helpful.

Best,

Akiho