Connection

aschneider

Not sure why a person cannot connect to my TeamViewer?

This is the screen they get below.

Thank you,

Angie Schneider

[removed per Community Guidelines]

.Carol.fg.

Hi @aschneider,

Welcome, and thanks for reaching out to our Community!

This message occurs when the person who starts the remote session is not logged in with a TeamViewer account. For security reasons, to start a remote session, it's now necessary to log in with an account.

📌Note: The partner who just receives the connection doesn't need an account, just the person who starts it.

The step-by-step to create an account you can find in our article: 📄 Create your account

Let us know how it goes and if we can help you any further. 🙋‍♀️

Best, Carol

aschneider

Thank you- I have an account and I have given them the ID and PW to connect. Still no success

.Carol.fg.

Hi @aschneider,

Thanks for the reply! 😄

Please make sure they also have a TeamViewer account.

After they sign in, they will be able to use the ID/Password you provided to start the remote session.

Share with us if it worked, we're looking forward to your feedback!

Best, Carol