Can someone provide us with ETR?

Lcaceres Posts: 1
edited October 2023 in General questions

TeamViewer is Completely down.

I reported this issue to support and asked them to update the TeamViewer Status page.

The status page is not reporting the issue. 


  • .Carol.fg.
    .Carol.fg. Posts: 1,020 Moderator

    Hi @Lcaceres ,

    Thanks for your message and we're sorry to hear you had difficulties with TeamViewer today.

    Are you still having connection issues with TeamViewer?

    If yes, could you provide us with the error message or more details of the issue?

    We appreciate your patience and understanding.

    Best, Carol

    Portuguese Community Moderator

  • TagandLink
    TagandLink Posts: 1

    I too am having connection issues on a Mac. One day it worked just fine for me to use quick support to help a friend and now when I add ID, the app (classic) doesn't ask for a password and hangs on connecting forever.....


  • .Carol.fg.
    .Carol.fg. Posts: 1,020 Moderator

    Hi @TagandLink ,

    Thanks for reaching out to us, and welcome to our Community!

    Is your TeamViewer in the newest version?

    If not, could you update it following the steps in the article below and try to connect again?

    📄 Update TeamViewer

    Let us know how it goes!

    Best, Carol 🙋‍♀️

    Portuguese Community Moderator