Thank You

Emdrum · 2023-11-01T10:52:29+00:00

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Dear TeamViewer Team,

I am a retired IT guy in his 60s and my wife and I have one surviving parent, my Mum-in-Law, who is in her mid-80s and lives on her own. Since my Father-in-Law died in 2019 we have been using online communication with my Mum-in-Law to support her remotely as we live some distance away. We Skype, and Facetime on a daily basis and keep in touch using PCs and iPad messaging apps through the day.

This has been an absolute lifeline for her, but occasionally the technology does something unexpected, or there is an error, or something changes and she can get very anxious about things not working properly, so I've been using TeamViewer so that we can go through issues together and resolve problems remotely, and it has been brilliant. She knows that if there's a problem I can get online and fix it while I chat with her, and it's very reassuring.

As I retired person I couldn't afford a commercial license, but the personal use license fits us perfectly, and I just wanted to add my thanks for this amazing tool which has been an absolute boon, especially when we were all locked down because of COVID and couldn't go and see her. It's a superb product and I just wanted to thank you all for making it available to us.

You can be rightly proud of what you do.

Take care,

Mike

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ralbeck

I wanted to echo what Mike wrote. Like him, I have an elderly mother who lives alone and counts on her computer for email and to read newspapers. TeamViewer has been a godsend to keep her connected. The interface is simple enough that she can make it work and powerful enough that I can help her with computer problems. She seems to have difficulty getting her audio to work consistently, so I wish the audio settings could be controlled remotely, but I understand the privacy concerns. Her cell phone fills the gap.

Thank you so much,

Ralph

JoshP

Hello @Emdrum

Welcome to the TeamViewer Community, and thank you so much for such a nice post!

It is amazing that you have been able to help your Mum-in-law in so many ways even while being so far away. It is stories like yours that make us more than happy to continue offering TeamViewer free for personal use. I am somewhat the 'techie' for my family so I definitely understand how much more pleasant assisting remotely is for both sides when you can utilize tools such as TeamViewer provides!

Please let us know if you ever have any questions or come across something we can assist with, or just want to talk about TeamViewer!

Take care and have a pleasant rest of your week. 😄

AlenaC

Thank you very much Ralph for publishing your post in our Community and sharing your story here!

We love to hear that you are able to help your elderly mum with TeamViewer. I am sure that this makes her feel you a bit closer to her.

Fun fact, "simple and powerful enough" were my thoughts too when using TeamViewer with my mum for the very first time. Since we started using it, I also noticed that she is more willing to ask questions about her computer, because she knows that it usually does not take too much time for me to answer her questions.

Since time flies so fast for all of us, I am happy to be able to be there for her and have that moments, besides living apart.

PS: Regarding the audio. Is the operating system Windows?

If yes, then this could be worth a try: right click on the speakers item in the tray menu --> Open "Sounds" --> Go to "Communication" and set the value to "Do nothing".

💡More information here: Audio quality depreciates when connecting via TeamViewer

Do not hesitate to post, if you have more questions or stories to share. 😊

We are very happy to read them. Have a nice day!