How can I submit an actual support ticket rather than being redirected here?

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japha
japha Posts: 2 ✭✭

Can't reply to Teamviewer emails, get a failure notice.

Can't go to support.teamviewer.com to submit a ticket, I keep getting redirected.

Super frustrating, can someone please help?

Answers

  • japha
    japha Posts: 2 ✭✭
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    Found the solution - need to use Chrome, the web portal doesn't seem to be compatible with other browsers.

  • JoshP
    JoshP Posts: 895 Community Manager 🌍
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    Hello @japha

    Thanks for your message. Welcome to the TeamViewer Community!

    I just tested the support portal in Firefox and was unable to replicate the issue; regardless, I am happy you were able to log in. Should you encounter the issue again, please let us know so we can investigate further.

    Regarding the emails, most TeamViewer emails are sent from no-reply accounts; however, if you do experience an issue with an email from another address, please let us know more info on this as well.

    Thanks in advance, and have a great week!

    Josh P.

    Senior Community Moderator

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