Hi @DPatBTI,
Thank you for reaching out to the Community.
For assistance regarding this email, we recommend contacting our licensing and support teams. They will be able to provide you with all information regarding your concerns.
With a licensed TeamViewer account , it is also possible to generate a support ticket via the below link:
We appreciate your understanding.
Best,
Akiho
👍️ Thanks. I did receive an explanation from a Maxwell Palmer at teamviewer. He stated:
No cause for concern here
This is actually referencing an old perpetual license that still exists but you are not using
you changed to a subscription a while ago but the perpetual was left sitting due to an error
this e-mail was meant for folks that are still for some reason using that outdated unsupported perpetual license
Hope this helps you.
I have the same question and came here looking for answers.
Our users have also received this exact same message. Has this actually come from TeamViewer or is it a scam? The content of the email is contradictory and makes zero sense! I don't want to raise a support ticket as this doesn't appear to relate specifically to our account.
I received the same email, I just renewed my corp license two weeks ago and this email gave me a bit of a scare, I support a large group of older OS machines and was concerned that this deadline would effect my connectivity, NO THANKS to teamviewer but after a 5 minute search on the teamviewer remote forum/product announcements, i found the below article.
It appears this will effect version 8.
Teamviewer Support, it would of been nice if you would have just referred us to these articles instead of creating unneeded drama. :-(
Thanks DPatBTI and JFMSS, that's very helpful 😊.
