Teamviewer PoP ad for free consultation cannot be removed

teewww

Hello I am not able to remove this pop up so teamviewer has become non functional please advise how to remove

Ying_Q

Hello @teewww,

Thank you for posting the message in the forum!

I am not about to define the main issue with TeamViewer at the moment. May I ask you to share the full screenshot of the pop-up message in TeamViewer, and also more information about the non-functional status please? How did TeamViewer behave?

I hope to hear back from you with more information soon.

Best,

Ying/TeamViewer

teewww

the pop up does not have any way to close it out. Cannot click behind the pop up at all . I have uninstalled and reinstalled the latest version a few times as well

teewww

Ying_Q

Hi @teewww,

Thank you for the quick reply and also sharing the full screenshot!

Let me check with the internal team and get back to you with some update.

Best,

Ying/TeamViewer

teewww

Ok I have also used the Migration option. So not sure why there is a pop up that does not have a way to close it

Ying_Q

Hello again @teewww,

Thank you for the patience on getting back to you!

It is a rare case that the close/exit button did not show up with the pop-up. I understand that you have performed the reinstallation previously. May I ask you to try with the steps of uninstallation with removing all settings please - Uninstall TeamViewer Remote on Windows. The have a fresh download of the latest version of TeamViewer.

I wonder if the new installation of TeamViewer will bring back the close/exit button. Hope it works for you!

Best,

Ying_Q

teewww

Thanks. I dont get the pop up anymore after following the steps. However now I do not see how long the managed device has been offline. This was extremely useful. Can you help figure out how to see when the device was last online? Thank you