Hey guys :)
I'm a first-time poster here so I'm not sure if I've come to the right place but I've noticed recently that our mobile devices with the latest version of the QuickSupport app seem to have started making the user "review expert information" before connecting to a remote session.
While I'm happy to see the added security measure here, I'm just not sure what needs to be done to get the correct information to display for the user.
Currently, when we connect, all fields say "Unknown" and "non-commercial" license type despite being logged into the desktop app, the info in the app/portal being up to date, and having a valid license applied to the account.