Almost 2 weeks but still no activation link

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Pharmasave
Pharmasave Posts: 1 ✭
in Licensing

Been almost 2 weeks since I purchase the license but still no activation link. Been chatting with different agents who created multiple tickets but no result for any of them. Would like to cancel within 7 days so I get money back, but I don't find anyone to be helpful

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  • .Carol.fg.
    .Carol.fg. Posts: 1,083 Moderator ☑
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    Hi @Pharmasave ,

    Welcome to our Community and we're sorry to hear about the difficulty you encountered with the activation email.

    The activation email is usually sent a few minutes after the purchase. For cases when you don't receive it, we advise contacting our support team directly via phone. The local numbers you can find here.

    Let us know how it goes, and if we can clarify any further questions.

    Best, Carol


    Portuguese Community Moderator

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