How do you edit a connection name in the "NEW" Interface

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This new interface is the worst, you cannot do basic things like renaming a connection or maintaining a list. I perserved for a month but I am reverting to the old much more friendly and efficient interface.

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Answers

  • JeanK
    JeanK Posts: 6,995 Community Manager 🌍
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    Salutations @Wayne_qandp,

    Delighted to have you in the TeamViewer Community!

    I'm sorry to hear that you do not enjoy the new interface. I'd be happy to hear more about what you do not like and what you would expect from it to be a better interface.

    In the meantime, let me help you with your request. 🙂

    You can easily change the session name by doing the following:

    1. Go to the Remote Support menu.
    2. On your session, click the three dots menu (⋮).
    3. Click Edit session name.

    Let me know if you have any questions! I'll be happy to help you further.

    /JeanK

    Community Manager

  • Wayne_qandp
    Wayne_qandp Posts: 10 ✭✭
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    Hello Jean,

    it’s not the session I want to rename. When a remote connection is made using ID and password the recent contact is shown as 12344566. I need to rename it Fred @ ABC and save it under a group.

  • JeanK
    JeanK Posts: 6,995 Community Manager 🌍
    edited December 2023
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    Hi @Wayne_qandp,

    Thank you for getting back to me!

    From what I can understand, you connect to a device, and after the remote session, you want to save it in your device list so you can connect again at a later stage.

    The best practice in this scenario would be to manage the device (basically, assign it to your account). You can do this directly while being connected to the remote device.

    We explain how to proceed here: Manage a device via a remote session

    💡 Managing the device will also allow you to rename it!

    Let me know if this works for you!

    /JeanK

    Community Manager

  • Wayne_qandp
    Wayne_qandp Posts: 10 ✭✭
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    Teamviewer are assuming everyone is full IT support. We use TeamViewer to provide support for our software, so most clients are using the quick support product. Can these be “managed” or only full versions?

  • JeanK
    JeanK Posts: 6,995 Community Manager 🌍
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    Hi @Wayne_qandp,

    It is possible to assign directly a device when connected via QuickSupport.

    However, it is not possible to assign the QuickSupport itself.

    The process is to install the TeamViewer Host (which is the module designed for unattended access and to manage the device) via the QuickSupport session. We explain how to proceed here: Install TeamViewer Host via a QuickSupport session.

    This would fit your use case, right?

    /JeanK

    Community Manager

  • Wayne_qandp
    Wayne_qandp Posts: 10 ✭✭
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    No, we do not manage devices, we are support for our proprietary MIS software.

    We only have one or two clients who agree to unattended access out of over six hundred. The old system lets me easily assign an alias to each ID, send a request to connect.