How do you edit a connection name in the "NEW" Interface
This new interface is the worst, you cannot do basic things like renaming a connection or maintaining a list. I perserved for a month but I am reverting to the old much more friendly and efficient interface.
Answers
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Salutations @Wayne_qandp,
Delighted to have you in the TeamViewer Community!
I'm sorry to hear that you do not enjoy the new interface. I'd be happy to hear more about what you do not like and what you would expect from it to be a better interface.
In the meantime, let me help you with your request. 🙂
You can easily change the session name by doing the following:
- Go to the Remote Support menu.
- On your session, click the three dots menu (⋮).
- Click Edit session name.
Let me know if you have any questions! I'll be happy to help you further.
/JeanK
Community Manager
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Hello Jean,
it’s not the session I want to rename. When a remote connection is made using ID and password the recent contact is shown as 12344566. I need to rename it Fred @ ABC and save it under a group.
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Hi @Wayne_qandp,
Thank you for getting back to me!
From what I can understand, you connect to a device, and after the remote session, you want to save it in your device list so you can connect again at a later stage.
The best practice in this scenario would be to manage the device (basically, assign it to your account). You can do this directly while being connected to the remote device.
We explain how to proceed here: Manage a device via a remote session
💡 Managing the device will also allow you to rename it!
Let me know if this works for you!
/JeanK
Community Manager
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Teamviewer are assuming everyone is full IT support. We use TeamViewer to provide support for our software, so most clients are using the quick support product. Can these be “managed” or only full versions?
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Hi @Wayne_qandp,
It is possible to assign directly a device when connected via QuickSupport.
However, it is not possible to assign the QuickSupport itself.
The process is to install the TeamViewer Host (which is the module designed for unattended access and to manage the device) via the QuickSupport session. We explain how to proceed here: Install TeamViewer Host via a QuickSupport session.
This would fit your use case, right?
/JeanK
Community Manager
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No, we do not manage devices, we are support for our proprietary MIS software.
We only have one or two clients who agree to unattended access out of over six hundred. The old system lets me easily assign an alias to each ID, send a request to connect.
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I agree completely with Wayne.
The old interface was much more user-friendly, as we could rename a connection to a person for quick and easy reference.
Why this option is not available in the new interface is definitely a step back.
Can you please add the ability to rename a recent connection?
Regards
Drew0 -
Totally agree. How the heck are we supposed to identify customers by their TeamViewer ID, particularly if we are a small business doing remote support. Customers are not going to grant us unfettered access to their devices. (Have you been on the internet lately!?!) I have been using the old interface since the release after being unable even to start a connection with the new interface. This week, i was determined to make the new interface work, so i've been diligently trying to do so. It is NOT easy. Can't assign mnemonic names. "See all" devices doesn't actually display all your devices - there should be a list of all your customers, which can be sorted by name or ID number (or any column, actually) with a status column that displays (for example) the migration status, group name(s), bookmark status, whatever.
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One other thing. You sell subscriptions to TV at various levels, then throughout the experience, we are constantly offered features that are only available to higher subscription levels. Perhaps it's just that the features themselves are too numerous and confusing, but you should only offer the features available to a user's subscription level while they are actually using the program. You can list other features, let users click on them to be taken to demos, for example, but while a session is under way (or after ending a session), don't offer features that are not going to work without so indicating. It makes our customers' experience less satisfactory, makes us look incompetent, and that makes our own experience less satisfactory as a result. Why offer me the opportunity in a live session (for example, to annotate the details of a call upon closing a session) to try to use a feature that does nothing except distract me from my focus on my customer? DON'T DO THAT.
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I have to say I totally agree with the above comments. I am trying to use the new interface but always end up reverting to the old one because it just works. Did you hire someone from Apple who decided everything had to change for change's sake? Who likes form over functionality?
There appears to be no simple way in this version to edit the ID of a remote connection to be the person's name! And if there is, why is that so hard to find?
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Nah, it was someone ex Microsoft Excel, they change everything everywhere so you can't find anything.
All Jokes aside, the main issue I see is that it is assumed we are all managing clients, but that is not the case. I support my firms software, the majority of clients will not give me unattended access to workstations or servers.
The "New" interface is unintuitive and unfriendly and a huge leap backwards from the "old" interface.
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