Excel Document Locked

Winchat
Winchat Posts: 2
in General questions

For years I have used TeamViewer (Personal version) on my iPad or iPhone to access an excel document that is held on my PC. When finished I close the document and end the connection. However, recently (version update?) this has been leaving the document "locked to another user" when I try to access it on the PC, requiring me to reboot the PC to free it up.

Anyone encountered this issue and if so found a way to resolve it?

Best Answer

  • Winchat
    Winchat Posts: 2
    Answer ✓

    Hi,

    Thanks for your response.

    I don't seem to be able to replicate the problem anymore, so I'll have to close this question down for now.

    all the best, Winchat

Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,303 Moderator ☑

    Hi @Winchat ,

    Thanks for your first post and welcome to our Community!

    Could you test closing the document directly to the device without using TeamViewer?

    TeamViewer remote sessions just reproduce the screen, mouse, and keyboard. They would not interfere with the device or file user configuration.

    I'm looking forward to your feedback!

    Best, Carol


    Portuguese Community Moderator

  • Winchat
    Winchat Posts: 2
    Answer ✓

    Hi,

    Thanks for your response.

    I don't seem to be able to replicate the problem anymore, so I'll have to close this question down for now.

    all the best, Winchat

  • .Carol.fg.
    .Carol.fg. Posts: 1,303 Moderator ☑

    Oh I see, thanks for the updates @Winchat ! 😄

    Don't hesitate to post again if the issue comes back or if you have any other questions!

    Have a great day!

    Best, Carol


    Portuguese Community Moderator

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