Change company name ?

Gevers
Gevers Posts: 5
edited January 19 in Licensing
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I purchased a business license through techsoup. Already for the 3rd year. Now it turns out that there is an error in the company name all at once. It was always ZZC'20, but a notification is now given. Milicious data detected, please enter correct company.

As a result, it is not possible to complete the order and activate the license. Techsoup indicates that it cannot do anything because Teamviewer has to do this and Teamviewer indicates that this must be changed by techsoup. I contacted them by phone and submitted a number of tickets. However, Teamviewer no longer responds anywhere.

I've been working on this for 3 days now and I'm slowly reaching my wits end. I don't know what to do anymore. Does anyone have experience with this or a tip on what I can do best? So it involves changing what I think is a simple action: changing the company name. Thanks in advance for a response

Gr. Gerrie Evers

Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,287 Moderator ☑

    Hi @Gevers ,

    Thanks for reaching out to us and we're sorry to hear about your negative experience.

    You mentioned contacting our support team via ticket, could you please send me via private message the ticket number?

    I would be happy to contact our support team about your case.

    I'm looking forward to your reply.

    Best, Carol


    Portuguese Community Moderator

  • Gevers
    Gevers Posts: 5
    edited January 19 
    Finally, I'm glad someone from TV is responding. Here are the ticket numbers. Maybe a bit of an exaggeration, but I can't get any further with it. I hope TV offers a solution

    [removed per Community Guidelines]

  • Gevers
    Gevers Posts: 5

    Hi,

    Is there a solution of my problem?

    Thanks

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