How can I resolve a connection issue?

rtruitt

When I connect to partner computer, my connection freeze on the "Starting Remote Session" screen for a couple of minutes, then disconnects. Please advise. Thanks!

Valeria2

Hi @rtruitt,

Happy to have your first post in our Community!

We are sorry to hear that your connection freezes on the "Starting Remote Session" screen and then disconnects.

Can you please update your TeamViewer version and try again, since yesterday there was a new release?

For an update, please click the following link Update TeamViewer.

💡We take the opportunity to invite you to visit our changelogs page where all updates are published.

Please keep us posted on the results of the update.

Have a nice day.

Valeria