connection failed from ID [ removed per Community Guidelines ]

drevinanz

when connecting from ID [removed per Community Guidelines] to [removed per Community Guidelines], the connection is not established, but the Teamviewer application shuts down.

Other connections from ID [removed per Community Guidelines] work fine.

What would do I change ?

Ying_Q

Hi @drevinanz,

Thank you for visiting the Community!

Since the remote connections are going well from the local side device, may I ask you to please run a few checks on the remote side device?

Firstly to restart the TeamViewer service, the gif below contains the steps. If the remote side device is a mobile device, please completely shut down the app and start it again.

At the same time, please also check the version of TeamViewer and update the software if needed.

Feel free to drop a comment and update us about how you go with the connections.

Best,

Ying_Q