Remove device from a deleted account (device blocked)

BNT · 2024-01-24T19:54:57+00:00

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I'll try to explain this as simply as possible.

I had a free account used to view an BrailleNote Touch screen from an ipad or iphone. I asked my employer to upgrade us to paid license to not have to deal with the connection time limits.

I wasn't able to use the paid license because I found out that it would be an additional cost to make the connection work because the BrailleNote is a mobile device that needs the Mobile Device add-on.

So, I decided to go back to the free version. I deleted the account and made a new one, but now I cannot connect to the BrailleNote because it says it is connected to an account with an unpaid invoice.

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Ying_Q

Hi @BNT,

Thank you for posting in the TeamViewer Community!

In this case, we suggest you and your employer contact the TeamViewer Support Team for the solution on the unpaid TeamViewer invoice. After handling the TeamViewer invoice issue, please visit the reset page for ID reset request submission.

I hope that the invoicing issue will be resolved and you may use TeamViewer without any hassle.

Best,

Ying_Q