Introducing TeamViewer Spatial Support

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JeanK
JeanK Posts: 6,993 Community Manager 🌍
edited March 21 in Announcements

Dear TeamViewer Community, 

We are excited to share a groundbreaking announcement that takes TeamViewer into a new era of digital innovation. We have launched TeamViewer Spatial Support, a cutting-edge application that reinforces our commitment to staying at the forefront of technological advancements. With this new application, you will be able to extend your capabilities to improve efficiency and speed in after-sales support.


🛠 Key features

  • Spatial Computing Technology: Powered by Apple's latest spatial computing technology, TeamViewer Spatial Support introduces a new level of visualization and detail unmatched in the world of remote support and connectivity.
  • Synergistic Solution: The application brings the entire TeamViewer offering to life in a new dimension, allowing customers to leverage the synergies of our extensive product and solution portfolio. It is purposefully built to make remote support more efficient and precise.
  • Operational Technology Expertise: Built on our deep understanding of the operational technology space, gained through our industrial AR platform TeamViewer Frontline and strategic partnerships with industry giants like SAP, Google Cloud, Microsoft, and Siemens.


💬 FAQs

What is TeamViewer Spatial Support? What can you do with it?

  • TeamViewer Spatial Support is an app for real-time 3D assistance between iPhone users and Vision Pro users. It enables precise troubleshooting on shared 3D models created with an iPhone.

What hardware is needed?

  • On the expert side, only an Apple Vision Pro is required. The technician needs an iPhone 12 Pro or newer with iOS 17 or later, due to the required LiDAR technology.

Do I need a TeamViewer license?

Is the solution already available?

  • Yes, TeamViewer Spatial Support is now available for Vision Pro and iPhone in the respective app stores. It can be used in combination with a valid TeamViewer license. Reach out to your respective customer success manager if you're interested!

Who would need such a solution?

  • TeamViewer Spatial Support is designed for after-sales, field services, and training. It allows experts to guide technicians in the field through complex problems on shared 3D models, elevating precision to a whole new level.


📲 Experience the future of remote support

TeamViewer Spatial Support is here to revolutionize your aftersales support and field service experiences. Dive into a new dimension of connectivity and efficiency – available now for Vision Pro and iPhone users. Connect with your customer success manager for more details and start exploring the endless possibilities!


Let's embark on this exciting journey together!

All the best,

/JeanK

Community Manager