Easy access not possible, new TeamViewer ID required

Anil5

Hello everyone,

For a few days now, we have had the problem that some clients that are normally linked to the company via easy access have a changed ID. There is therefore no longer any access and the clients cannot be added again remotely. To establish a new connection, the TeamViewer host must be uninstalled, reinstalled and then manually linked to the company account for easy access. This problem does not exist with completely new clients, where TeamViewer can simply be installed and configured via Rollout Config.

I hope I can find a quick solution. Thank you very much.