Why does my PAID Remote subscription continue to cut off my sessions and ask me to buy a license?

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DaleSchatz
DaleSchatz Posts: 3 ✭✭

I've downloaded what I've been told to download on both my Remote device and my dad's "host device", but my PAID remote account does not function like a paid account. I keep getting thrown off the session with a window that asks me to buy a license. What's wrong? Thanks! Dale

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Answers

  • Valeria2
    Valeria2 Posts: 554 Moderator
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    Hello @DaleSchatz,

    Welcome back to our Community.

    To use TeamViewer correctly and avoid getting thrown off the session, you have to ensure that you have login with your TeamViewer account and password, as shown in the following screenshot:

    Once you´re in go to the Remote Support screen and make your connection.

    ⚠️Important note: The only way TeamViewer recognizes that a user has a license is by logging in or accessing with the TeamViewer account and password.

    For details about your Remote Access licenses, please take a look at the article below:

    👉️FAQ on Remote Access license

    We hope this information will help you in your connections with your father and for further needs please let us know how we can help you.

    Have a nice day!

    Valeria

    Spanish Community Moderator

    Moderadora de la Comunidad en Español

  • DaleSchatz
    DaleSchatz Posts: 3 ✭✭
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    Thanks for this. But, Yes, I think I'm logging in with the correct User name and password. And after I login, My Account tells me I have a paid license. Thanks, Dale Schatz

  • Kirthana
    Kirthana Posts: 12 Staff member 🤠
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    Hello @DaleSchatz,


    Thank you for your reply.


    Please contact our TeamViewer Customer Support to resolve your 'Paid' License issue.

    Please refer to this article to submit ticket - https://community.teamviewer.com/English/kb/articles/72027-submit-a-ticket?utm_source=community-search&utm_medium=organic-search&utm_term=ticket

    or

    Find our local support phone number here


    Have a nice day!

    Kirthana