Installation Error

tonyduck_usdc
tonyduck_usdc Posts: 4
in General questions

Has anyone seen the attached error about creating a shortcut?

Screenshot 2024-02-13 114645.png


Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,303 Moderator ☑

    Hi @tonyduck_usdc ,

    Welcome to our Community and thanks for reaching out to our Support Forum!

    Have you ever installed TeamViewer before on this device?

    If yes, you may consider checking and deleting the folder listed for the advanced uninstall instructions, then try to install TeamViewer again.

    I'm looking forward to your reply to know if it solves the problem. 🙋‍♀️

    Best, Carol


    Portuguese Community Moderator

  • tonyduck_usdc
    tonyduck_usdc Posts: 4

    I'll give it a try.

  • .Carol.fg.
    .Carol.fg. Posts: 1,303 Moderator ☑

    Fantastic!

    Share with us the results @tonyduck_usdc 😄

    Best, Carol


    Portuguese Community Moderator

  • tonyduck_usdc
    tonyduck_usdc Posts: 4

    No dice. I've got our system admin looking into it.

  • tonyduck_usdc
    tonyduck_usdc Posts: 4

    I might mention that I don't have administrative access to my machine with the login account, but I install with a different admin account than the one I'm attempting to install the application.

Trustpilot

Categories

This Week's Leaders