Free version keeps disconnecting after 15 minutes

kmaloney

Hi all,

I use the free version of TeamViewer with a non-profit organization to help a senior citizen with basic tech needs.

Recently the system has been disconnecting our sessions after about 15 minutes with the displayed message "This was a free session sponsored by www.teamviewer.com. TeamViewer sessions are free of charge for personal use."

Any ideas why we keep getting kicked out?

I did a "reset" before our latest session because TeamViewer thought I was using it for commercial purposes. The reset re-established my connection so I could connect with my senior, but now it's cutting us off.

Many thanks!

Akiho

Hi @kmaloney,

Thank you for sharing your case in the Community and we are grateful to know that you are using TeamViewer to help the seniors.

We, TeamViewer have a special program to support non-profit organizations. However, please know that a TeamViewer license is required to use in a use case for non-profit organizations.

Therefore, we would highly recommend checking the following pages to get an overview:

• TeamViewer for Non-profit Organizations
• Discount for Nonprofit Organisations

Hope you find this helpful.

Best,

Akiho