Tensor - computers grey but still online

HPK_AA
HPK_AA Posts: 4
in General questions

In Teamviewer some of the computers listed as gray (like offline) are still online and can be accessed normally.

Client computers rebooted, no change.

Untitled.png

Any ideas why?

Answers

  • MrugeshParalikar
    MrugeshParalikar Posts: 1

    I am also facing the same issue. Also, the machines which are online they are also not shown in the list. So the IT Team has to take the Id of the end user and then connect to the respective machine. I have reported this issue to TV Team and waiting for the solution on this. I hope they responsd ASAP on this issue.

  • JeanK
    JeanK Posts: 7,056 Community Manager 🌍

    Hi @HPK_AA and @MrugeshParalikar,

    Thanks a lot for sharing your feedback.

    @MrugeshParalikar I see that you opened a support ticket - it would be fantastic if you could share the outcome of it, so we can all benefit from the Support's team answer!

    Thanks in advance for your collaboration.

    /JeanK

    Community Manager

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