major bug affecting ios sound system

SkinnyV · 2024-02-27T02:46:48+00:00

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There seem to be a major bug in the ios version of Team Viewer that impact the ios sound system. If team viewer is opened in the background, the sound is not played properly on carplay, it sound distant, lower quality and not playing on all channel. I had a similar issue with playing music on the iphone built in speaker. And worse of all, if I happen to take a video on the camera app while the app is open somewhere in the background, the resulting video has no sound stream at all and the speaker icon is greyed out with a bar when trying to play it back. For month I had random video recorded randomly without any sound and loss several family moment I was trying to capture because there was no indication when this would happen. I even had to replace my phone because senior support at apple couldn't figure out the sound-less video. Today, I finally found that the culprit was Team Viewer and was able to consistently reproduce the issue. I saw someone posted about sound issue in 2023 and he never got a reply, now this is something major and should be addressed. I will be contacting apple again because this is seriously a big enough bug to temporarily delist the apps.

I am running Team Viewer ios v 15.50.1 but the bug has been going on for several version as I had already noticed the sound getting messed up on carplay months ago but never realized it was what was causing this terrible video without sound issue.

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SkinnyV

And the saga continue, the bug that make video without any sound if Team Viewer is opened in the background is now back in version 15.58.549 CL on iOS. It was fixed for months and today, I started seeing that my video taken with the normal camera apps had no sound at all with the sound icon showing that it was disabled completely on the video. Sure enough, I closed Team Viewer from the multi task menu and they started recording properly again.

SkinnyV

Just to add an update since the peoples at Teamviewer seem unninterested and unconcerned with this, It seem the biggest part of the problem, the video taken without sound, has been addressed in the last update. There’s still issues with Teamviewer messing up with the sound on car play and such for example, but at least it no longer affect the camera apps. The changelog didn’t even mention anything beside the place holder "Minor fixes and improvement". That just tell how much they felt concerned with the issue if they won’t even mention it got fixed. Or may have just fixed it without even realising, which is not that unlikely considering nobody deemed it worthy to arcknoledge the issue or respond to the forum post.

Neoeny152

I've decided I just have to remove the app until this is addressed. I'm going on vacation soon and can't end up with audio-less videos.

Neoeny152

If I hadn't paid up I wouldn't be too upset, but I just paid up for a year. I agree, seems like something that should be addressed.

SkinnyV

Crazy that nobody is addressing this. That’s the kind of bugs that should have an apps temporarily delisted from the apps store. It is so easy to reproduce, at this point they just seem to not care. I suggest peoples to files a report with Apple as they lost the time of several of their support peoples and a phone replacement because of this issue.

Neoeny152

I'm experiencing the same issue. Another thing that happens is you can't turn down the main volume all the way.

It seems like it is potentially an issue where teamviewer is accessing the mic in the background. I can't find a setting to disable that access.

My main concern is videos with no sound. I try to make it a habit to hard kill the teamviewer app so videos won't be recorded without sound but apparently I forgot and ended up with some audio-less videos again today.