How to transfer my 2FA code on the APP Authenticator from my old phone to another one

MasonYuan87 · 2024-03-13T03:26:38+00:00

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How to transfer my 2FA code on the APP Authenticator from my old phone to another one. My account is [removed per Community Guidelines]. I do not know how to disable 2FA.

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Ying_Q

Hello @MasonYuan87,

Welcome to the TeamViewer Community!

For transferring the 2FA across different devices, you may Deactivate Two-Factor Authentication and then Activate Two-Factor Authentication on the TeamViewer Management Console. Please also have the recovery code ready as it is needed for the deactivation.

See how it goes on your side and I hope it works smoothly!

Best,

Ying_Q

MasonYuan87

Thanks for your explanation, Ying_Q. But the problem is that I totally forgot my recovery code, then what should I do in this circumstance.

ValeriaDP

Hello @MasonYuan87,

Thank you for your reply.

We are sorry to hear that you forgot your recovery code. In this case, you have two alternatives:

If you have a license, you can contact our support team and they will provide a solution for your case.
If you don´t have a license the suggestion is to delete the account and create a new one.

We hope this information will help you and don´t hesitate to contact us.

Best,

Valeria