Deactivate Two factor authentication - TeamViewer Support
<main> <article class="userContent"> <h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer users.</em></p></div></div><p>With Two factor authentication, you can protect your TeamViewer account and thus your Computers & Contacts list from unauthorized access with an additional security code.</p><p>There are two possible ways to deactivate Two factor authentication. Deactivate Two factor authentication as described below 👇</p><p><br></p><h3></h3><h2 data-id="via-user-profile-settings">Via user profile settings</h2><p>1) Log in with your TeamViewer account at <a href="https://login.teamviewer.com/" rel="nofollow noreferrer ugc">login.teamviewer.com</a>.</p><p>2) Click on your profile name and select <strong>Edit profile.</strong></p><p>3) Go to <strong>Security </strong>in the left menu</p><p>4) Click the <strong>Deactivate Two factor authentication </strong>link under <strong>Two factor authentication</strong></p><p>5) Enter the security code displayed by your authenticator app.</p><p>6) Click the <strong>Deactivate </strong>button.</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="via-recovery-code">Via recovery code</h2><p>1) Click <a href="https://login.teamviewer.com/LogOn#deactivate-tfa" rel="nofollow noreferrer ugc">this link to deactivate your two-factor authentication</a>.</p><p>2) Enter the email address and password of your TeamViewer account.</p><p>3) Enter the <strong>recovery code</strong> that you received during the activation process.</p><p>4) Click the <strong>Deactivate </strong>button.</p><p><br></p><h3 data-id="-2"></h3><h2 data-id="recovery-code">Recovery code </h2><p>When activating two factor authentication for your TeamViewer account, you get an individual recovery code, which<strong> you have to save in a secure place</strong>. (You have to download, print or copy it before you can continue with the setup process) </p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/3AF2YASXELCG/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/3AF2YASXELCG/image.png" alt="image.png" height="454" width="631" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>If you lose access to your mobile device or to the authenticator app on your device, the <strong>recovery code </strong>is your <strong>last resort to deactivate</strong> Two factor authentication.</p><p>The recovery code allows you to login again with your email and password via this site: <a href="https://login.teamviewer.com/LogOn#deactivate-tfa" rel="nofollow noreferrer ugc">https://login.teamviewer.com/LogOn#deactivate-tfa</a></p><p>The recovery code is very powerful as it allows you to deactivate Two-Factor authentication. Therefore, it <strong>must be kept in a secure place 🔒</strong></p><p>If you are unsure whether you saved it properly, you can access the code in your Management Console via --> <strong>Edit profile</strong> --> <strong>Security </strong>--> <strong>View Recovery Code</strong>. Please keep in mind: You need your security code to view the recovery code!</p><p>💡<strong>Hint</strong>: Consider printing more than one copy of your recovery code when setting up your Two-Factor authentication in case one copy gets lost or destroyed!</p><p>❌<strong>Do not send</strong> the recovery code unencrypted via email since this could give an unauthorized user access to it. After deactivating Two factor authentication with the recovery code, you can always reactivate Two factor authentication for your user. Otherwise: <a href="https://community.teamviewer.com/English/kb/articles/13954-what-is-trusted-devices-for-your-teamviewer-account" rel="nofollow noreferrer ugc">Trusted Device</a> applies automatically.</p><p>⚠<strong>CAUTION</strong>: The Two factor authentication can <strong>not </strong>be deactivated by TeamViewer. If you lose your recovery key, you will also lose access to all TeamViewer features where your account is needed. <strong>Therefore, it must be kept in a secure place</strong>.</p> </article> </main>
