You may receive an error message saying Sorry, connections are blocked when trying to establish a TeamViewer (Classic) connection to another device. You'll learn in this article how to regain access to your TeamViewer (Classic) license.
This article applies to all TeamViewer (Classic) customers receiving the message "Sorry, connections are blocked".
This message indicates that:
- you have an overdue invoice on your TeamViewer (Classic) account; or
- your device was recently used to establish a TeamViewer connection using an account with an overdue invoice.
Here is a direct link to our payment portal to unblock your device and regain access to all TeamViewer (Classic) features.
How to regain access to TeamViewer (Classic)
If you are not signed in to your TeamViewer (Classic) account
It's possible that the device block might not be associated with your account – for example if your device was recently used to establish a TeamViewer connection using a different account with a license with an overdue invoice.
To unblock your device again, you must sign in with a TeamViewer (Classic) account with a valid license.
📌Note: The word valid means that our system does not block the license due to outstanding payment.
If you still receive the same message after signing in, please go to our payment portal to pay the outstanding amount.
📌Please note that depending on your payment method, it might take some time until your subscription is reactivated and your device is unblocked.
If you are already signed in to your TeamViewer (Classic) Account
If you are blocked while signing in to your TeamViewer (Classic) account, it's likely that the license linked to your account has an outstanding invoice and is marked as overdue within our system.
You easily regain access to all TeamViewer (Classic) features by paying the outstanding amount via our payment portal.
📌Please note that depending on your payment method, it might take some time until your subscription is re-activated and your device unblocked.
The payment portal does not accept my credentials
It is possible that the payment portal does not accept your credentials. Possible reasons could be that:
- you are currently not in the same country as you usually live; or
- you are using some program to change your IP address (such as a VPN).
If you are from one of these countries, please open: https://service.teamviewer.com/en-de/payment?menu=%23
The payment portal can be found at https://www.teamviewer.com/payment
More information about outstanding payments
After the purchase of your TeamViewer (Classic) license, we email you an order confirmation as well as an invoice to the email address that you provided with the purchase of the license.
We also send payment reminders by email if we haven't received any payment from you during the agreed payment terms.
After sending several reminders, we block unpaid licenses and deny access to any TeamViewer services you use.
If you haven't received these emails, please check your inbox or spam folder, or check with your accounting team for the invoice, payment reminder, or outstanding payment information we sent you.
It's possible that you missed the reminders and information we sent you if they landed in your spam folder.
Please contact our Customer Support team if you can't find any invoice or overdue payment email.
For free users
As you don't have a license, it's most likely that your device was recently used to start a connection using a TeamViewer (Classic) account that has a license with an overdue invoice.
Please contact the person who owns the account used on your device and ask them to pay the overdue invoice so you can use TeamViewer on your device again.
If you see the message Commercial use suspected or Commercial use detected, please go to http://teamviewer.com/reset to request a review of your usage.
If you see the message Trial expired, please go to https://www.teamviewer.com/en/support/personal-use-verification/ to request the reset of your ID.
