This device has been blocked - TeamViewer Support
<main> <article class="userContent"> <p><br></p><p>You may receive an error message saying <strong>Sorry, connections are blocked </strong>when trying to establish a TeamViewer connection to another device. You'll learn in this article how to regain access to your TeamViewer license.</p><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer customers receiving the message "Sorry, connections are blocked". </em></p></div></div><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/OPM3LIYHKUEO/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/OPM3LIYHKUEO/image.png" alt="image.png" height="501" width="1598" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>This message indicates that:</p><ul><li>you have an <strong>overdue invoice</strong> on your <strong>TeamViewer account</strong>; or</li><li>your <strong>device was recently used</strong> to establish a TeamViewer connection using an account with an <strong>overdue invoice</strong>.</li></ul><p>Here is a direct link to our <a href="https://www.teamviewer.com/link/?url=780538" rel="nofollow noreferrer ugc"><strong>payment portal</strong></a> to unblock your device and regain access to all TeamViewer features.</p><p><br></p><h3></h3><h2 data-id="how-to-regain-access-to-teamviewer">How to regain access to TeamViewer </h2><h3 data-id="if-you-are-not-signed-in-to-your-teamviewer-account">If you are not signed in to your TeamViewer account</h3><p>It's possible that the device block might not be associated with your account – for example if your device was recently used to establish a TeamViewer connection using a different account with a license with an overdue invoice.</p><p>To unblock your device again, <strong>you must sign in with a TeamViewer account with</strong> a <strong>valid license</strong>. </p><p><strong>📌Note</strong>: The word <strong>valid</strong> means that our system does not block the license due to outstanding payment.</p><p>If you still receive the same message after signing in, please go to our <a href="https://www.teamviewer.com/link/?url=780538" rel="nofollow noreferrer ugc">payment portal</a> to pay the outstanding amount.</p><p><strong>📌Please note</strong> that depending on your payment method, it might take some time until your subscription is reactivated and your device is unblocked.</p><h3 data-id="if-you-are-already-signed-in-to-your-teamviewer-account">If you are already signed in to your TeamViewer Account</h3><p>If you are <strong>blocked while signing in to your TeamViewer account</strong>, it's likely that the license linked to your account has an outstanding invoice and is marked as <strong>overdue </strong>within our system. </p><p>You easily regain access to all TeamViewer features by paying the outstanding amount via our <a href="https://www.teamviewer.com/link/?url=780538" rel="nofollow noreferrer ugc"><strong>payment portal.</strong></a></p><p><strong>📌Please note</strong> that depending on your payment method, it might take some time until your subscription is re-activated and your device unblocked.</p><h4 data-id="the-payment-portal-does-not-accept-my-credentials">The payment portal does not accept my credentials</h4><p>It is possible that the payment portal does not accept your credentials. Possible reasons could be that:</p><ul><li>you are currently not in the same country as you usually live; or</li><li>you are using some program to change your IP address (such as a VPN).</li></ul><p>If you are from one of these countries, please open: <a href="https://service.teamviewer.com/en-de/payment?menu=%23" rel="nofollow noreferrer ugc">https://service.teamviewer.com/en-de/payment?menu=%23</a></p><p>The payment portal can be found at <a href="https://www.teamviewer.com/payment" rel="nofollow noreferrer ugc">https://www.teamviewer.com/payment</a></p><p><br></p><h3 data-id="-1"></h3><h2 data-id="more-information-about-outstanding-payments">More information about outstanding payments</h2><p>After the purchase of your TeamViewer license, we email you an <strong>order confirmation</strong> as well as an <strong>invoice</strong> to the email address that you provided with the purchase of the license.</p><p>We also send <strong>payment reminders</strong> by email if we haven't received any payment from you during the agreed payment terms.</p><p>After sending several reminders, <strong>we block unpaid licenses and deny access to any TeamViewer services</strong> you use.</p><p>If you haven't received these emails, please check your <strong>inbox</strong> or <strong>spam folder</strong>, or check with your <strong>accounting team</strong> for the invoice, payment reminder, or outstanding payment information we sent you.</p><p>It's possible that you missed the reminders and information we sent you if they landed in your spam folder.</p><p>Please contact our <a href="https://www.teamviewer.com/en/support/contact/" rel="nofollow noreferrer ugc">Customer Support</a> team if you can't find any invoice or overdue payment email.</p><p><br></p><h3 data-id="-2"></h3><h2 data-id="for-free-users">For free users</h2><p>As you don't have a license, it's most likely that your <strong>device was recently used</strong> to start a connection using a TeamViewer account that has a license with an overdue invoice.</p><p>Please contact the person who owns the account used on your device and ask them to pay the overdue invoice so you can use TeamViewer on your device again.</p><p>If you see the message <strong>Commercial use suspected </strong>or <strong>Commercial use detected</strong>, please go to <a href="http://teamviewer.com/reset" rel="nofollow noreferrer ugc">http://teamviewer.com/reset </a>to request a review of your usage.</p><p>If you see the message <strong>Trial expired</strong>, please go to <a href="https://www.teamviewer.com/en/support/personal-use-verification/" rel="nofollow noreferrer ugc">https://www.teamviewer.com/en/support/personal-use-verification/</a> to request the reset of your ID.</p> </article> </main>
