This device has been blocked - TeamViewer Support
<main> <article class="userContent"> <h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer customers receiving the message, "This device has been blocked".</em></p></div></div><p>You may receive an error message saying <strong>This device has been blocked</strong> when trying to establish a TeamViewer connection to another device.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/TL97DY0SG708/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/TL97DY0SG708/image.png" alt="image.png" height="306" width="998" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>This message indicates that:</p><ul><li>you have an <strong>overdue invoice</strong> on your <strong>TeamViewer account</strong>; or</li><li>your <strong>device was recently used</strong> to establish a TeamViewer connection using an account with an <strong>overdue invoice</strong>.</li></ul><p>Here is a direct link to our <a href="https://www.teamviewer.com/link/?url=780538" rel="nofollow noreferrer ugc"><strong>payment portal</strong></a> to unblock your device and regain access to all TeamViewer features.</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="how-to-regain-access-to-teamviewer">How to regain access to TeamViewer </h2><h3 data-id="if-you-are-not-signed-in-to-your-teamviewer-account">If you are not signed in to your TeamViewer account</h3><p>It's possible that the device block might not be associated with your own account – for example, if your device was recently used to establish a TeamViewer connection using a different account that has a license with an overdue invoice.</p><p>To unblock your device again, <strong>you need to sign in with a TeamViewer account</strong> that holds a <strong>valid license</strong>. </p><p><strong>📌Note</strong>: The word <strong>valid</strong> means that the license is not blocked by our system due to an outstanding payment.</p><p>If you are still receiving the same message after signing in, please go to our <a href="https://www.teamviewer.com/link/?url=780538" rel="nofollow noreferrer ugc">payment portal</a> to pay the outstanding amount.</p><p><strong>📌Please note</strong> that depending on your payment method, it might take some time until your subscription is reactivated and your device is unblocked.</p><h3 data-id="if-you-are-already-signed-in-to-your-teamviewer-account">If you are already signed in to your TeamViewer Account</h3><p>If you are <strong>blocked while signed in to your TeamViewer account</strong>, it's likely that the license linked to your account has an outstanding invoice and is marked as <strong>overdue </strong>within our system. </p><p>You get easily regain access to all TeamViewer features by paying the outstanding amount via our <a href="https://www.teamviewer.com/link/?url=780538" rel="nofollow noreferrer ugc"><strong>payment portal.</strong></a></p><p><strong>📌Please note</strong> that depending on your payment method, it might take some time until your subscription is re-activated and your device unblocked.</p><h4 data-id="the-payment-portal-does-not-accept-my-credentials">The payment portal does not accept my credentials</h4><p>It is possible that the payment portal does not accept your credentials. Possible reasons could be that:</p><ul><li>you are currently not in the same country as you usually live; or</li><li>you are using some program to change your IP address (such as a VPN).</li></ul><p>If you are from one of these countries, please open: <a href="https://service.teamviewer.com/en-de/payment?menu=%23" rel="nofollow noreferrer ugc">https://service.teamviewer.com/en-de/payment?menu=%23</a></p><p><br></p><p><strong>For all other countries not listed in the drop-down:</strong></p><p> The payment portal can be found at <a href="https://www.teamviewer.com/payment" rel="nofollow noreferrer ugc">https://www.teamviewer.com/payment</a></p><p><br></p><h3 data-id="-2"></h3><h2 data-id="more-information-about-outstanding-payments">More information about outstanding payments</h2><p>After the purchase of your TeamViewer license, we email you an <strong>order confirmation</strong> as well as an <strong>invoice</strong> to the email address that you provided with the purchase of the license.</p><p>We also send <strong>payment reminders</strong> by email if we haven't received any payment from you during the agreed payment terms.</p><p>After sending several reminders, <strong>we block unpaid licenses and deny access to any TeamViewer services</strong> you're using.</p><p>If you haven't received these emails, please check your <strong>inbox</strong> or <strong>spam folder</strong>, or check with your <strong>accounting team</strong> for the invoice, payment reminder, or outstanding payment information that we have sent you..</p><p>It's possible that you missed the reminders and information we sent you if they landed in your spam folder.</p><p>In case you <strong>can't find any invoice or overdue payment email,</strong> please contact our <a href="https://www.teamviewer.com/en/support/contact/" rel="nofollow noreferrer ugc">Customer Support</a> team.</p><p><br></p><h3 data-id="-3"></h3><h2 data-id="for-free-users">For free users</h2><p>As you don't have a license, it's most likely that your <strong>device was recently used</strong> to start a connection using a TeamViewer account that has a license with an overdue invoice.</p><p>Please contact the person who owns the account that was used on your device, and ask them to pay the overdue invoice so you can use TeamViewer on your device again.</p><p>If you receive the message <strong>Commercial use suspected </strong>or <strong>Commercial use detected</strong>, please go to <a href="http://teamviewer.com/reset" rel="nofollow noreferrer ugc">http://teamviewer.com/reset </a>to request a review of your usage.</p><p>If you receive the message <strong>Trial expired</strong>, please go to <a href="https://www.teamviewer.com/en/support/personal-use-verification/" rel="nofollow noreferrer ugc">https://www.teamviewer.com/en/support/personal-use-verification/</a> to request the reset of your ID.</p> </article> </main>
