In-App purchase on iOS - TeamViewer Support
<main> <article class="userContent"> <h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all unlicensed users running TeamViewer Remote Control on iOS.</em></p></div></div><p>Since January 2019 TeamViewer is offering In-App purchases in the TeamViewer Remote Control app for iOS devices.</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="what-is-an-in-app-purchase">What is an In-App purchase</h2><p>The Apple In-App purchases allow iOS users to buy items (extra content or subscriptions) with just a few actions from within apps running on iOS. Learn more <a href="https://support.apple.com/en-us/HT202023" rel="nofollow noreferrer ugc">here</a>.</p><p><br></p><h3 data-id="-2"></h3><h2 data-id="can-i-still-use-the-app-for-free">Can I still use the app for free?</h2><p>Yes - The usage of the TeamViewer Remote Control App remains free for personal use. Learn more about "<a href="https://community.teamviewer.com/English/kb/articles/4712-what-is-private-use" rel="nofollow noreferrer ugc">How exactly is "personal use" defined?" here</a>.</p><p>The option to buy a subscription plan is meant for users who are using TeamViewer for commercial purposes.</p><p><br></p><h3 data-id="-3"></h3><h2 data-id="what-licenses-does-teamviewer-offer-for-the-in-app-purchases">What licenses does TeamViewer offer for the In-App purchases?</h2><p>Currently, we are only offering a Business subscription license which will automatically be renewed yearly. Learn how to manage your subscription <a href="https://support.apple.com/en-us/HT202039#Subscriptions" rel="nofollow noreferrer ugc">here</a>.</p><p>If you would like to purchase a Premium or Corporate plan, please feel free to <a href="https://www.teamviewer.com/en/customer-support/" rel="nofollow noreferrer ugc">contact our Sales team</a> or visit our <a href="https://www.teamviewer.com/en/buy-now/" rel="nofollow noreferrer ugc">webshop</a>.</p><p><br></p><h3 data-id="-4"></h3><h2 data-id="where-can-i-find-the-in-app-purchases">Where can I find the In-App purchases?</h2><p>You can purchase your TeamViewer subscription plan easily via the apps menu. Browse to the <strong>Settings</strong> --> <strong>Get started</strong> --> <strong>Upgrade Plan</strong> and follow the instructions.</p><p><br></p><h3 data-id="-5"></h3><h2 data-id="how-do-i-pay">How do I pay?</h2><p>All purchases are handled over the App Store and you are paying with your pre-defined payment method via your Apple ID.</p><p>The App Store informs you via the App about the successful purchase and sends you out two emails to your Apple ID email confirming the purchase (Subscription Confirmation, Invoice).</p><p><br></p><h3 data-id="-6"></h3><h2 data-id="how-can-i-upgrade-my-license-i-bought-via-the-in-app-purchase">How can I upgrade my license I bought via the In-App purchase?</h2><p>Upgrading the license bought by the In-App purchase is not possible. Please <a href="https://www.teamviewer.com/en/customer-support/" rel="nofollow noreferrer ugc">contact our Sales team</a> directly to discuss the possibilities.</p><p><br></p><h3 data-id="-7"></h3><h2 data-id="how-can-i-cancel-my-order">How can I cancel my order?</h2><p>You can cancel the order via Apple. Learn more <a href="https://support.apple.com/en-us/HT202039" rel="nofollow noreferrer ugc">here</a>.</p><p><br></p><h3 data-id="-8"></h3><h2 data-id="how-can-i-get-a-refund">How can I get a refund?</h2><p>You can request your refund via Apple. Learn more <a href="https://support.apple.com/en-us/HT202039" rel="nofollow noreferrer ugc">here</a> or <a href="https://www.imore.com/how-to-get-refund-itunes-app-store" rel="nofollow noreferrer ugc">here</a>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/6864i644500C6B791E2F1.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/6864i644500C6B791E2F1.jpg" alt="in-app purchase ios.PNG" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p> </article> </main>
