Time limitation on licensed connections - TeamViewer Support
<main> <article class="userContent"> <p><br></p><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all customers connecting to older TeamViewer versions and customers with legacy licenses for TeamViewer versions 8-10 that received complimentary access to TeamViewer 15.</em></p></div></div><p>As announced <a href="https://community.teamviewer.com/English/discussion/109492/complimentary-teamviewer-15-access-for-legacy-versions-to-be-deprecated/p1" rel="nofollow noreferrer ugc">earlier</a>, TeamViewer discontinued <strong>server support for TeamViewer 8-10 on September 15th, 2021.</strong></p><p>We informed affected customers about this step <strong>via email, our Community</strong> as well as <strong>awareness popups</strong> starting in December 2020.</p><p>In July 2021, TeamViewer starts another measure to make sure all affected devices will get an update to the latest version before the final discontinuation of server support for TeamViewer 8-10 on September 15th, 2021.</p><p>This measure includes </p><ul><li>a PopUp notification</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/TPG2509TTOTQ/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/TPG2509TTOTQ/image.png" alt="image.png" height="202" width="493" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <ul><li>and a limitation of sessions to 5 minutes. The 5 minutes give you enough time to perform a remote update to continue using TeamViewer without a time limitation with TeamViewer 15.</li></ul><p>⚠ Those measures are aiming to reach all affected users and devices for guaranteeing the best service possible and to ensure a smooth transition to the TeamViewer 15. </p><p>📌Please keep in mind </p><ul><li>that a (remote) update needs to be performed <strong>before September 15th, 2021</strong> and </li><li>that <strong>no connection will be possible after September 15th, 2021</strong> to devices running TeamViewer 8, 9, or 10 and</li><li>that the 5-minute limitation will continue until the update to TeamViewer 15.</li></ul><p><br></p><h3></h3><h2 data-id="what-do-i-have-to-do">What do I have to do</h2><p>Please update all devices to TeamViewer 15. </p><p>Updates can be performed locally and remotely. Learn how below.</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="how-do-i-update-teamviewer">How do I update TeamViewer</h2><p>Please see this article to learn how to update TeamViewer:</p><div class="js-embed embedResponsive" data-embedjson="{"body":"This article applies to all TeamViewer users. General TeamViewer is offering new updates to its software on a monthly basis. A TeamViewer subscription plan includes all updates both major and minor. Please feel free to always update your software directly. You can update your TeamViewer application on your own devices and…","photoUrl":"https:\/\/us.v-cdn.net\/6032394\/uploads\/DBWEDO0SC62R\/tv-community-rgb.png","url":"https:\/\/community.teamviewer.com\/English\/kb\/articles\/4080-how-do-i-update-teamviewer","embedType":"link","name":"How do I update TeamViewer? - TeamViewer Support"}"> <a href="https://community.teamviewer.com/English/kb/articles/4080-how-do-i-update-teamviewer" rel="nofollow noreferrer ugc"> https://community.teamviewer.com/English/kb/articles/4080-how-do-i-update-teamviewer </a> </div><p><br></p> </article> </main>
