Learn how to configure the different Android Apps of TeamViewer with the help of AppConfig and your Mobile Device Management (MDM) solution.
This article applies to all TeamViewer users. The configuration requires an MDM that supports AppConfig (https://www.appconfig.org/).
Introduction
AppConfig is a technological standard to provide configuration of Android and iOS apps. It allows the configuration of the apps through MDM software. In regards to Android, the configurable part is limited to Android enterprise. For more information, please refer to the AppConfig community page: Android – AppConfig Community
Some MDMs show a preconfigured form with the configuration possibilities, and you can fill in the values. Some don't show it, and you have to manually configure the key and its value; therefore, we will also provide the key for each configuration.
Disclaimer
Please contact the TeamViewer Support team to get your Company or Account ID.
Configuration keys
Find the keys here for you to copy/paste:
Property: (Deprecated) Keep Alive Server Name
Key: keepAliveServerName
Description: (Deprecated) Let the app connect to a dedicated router.
Remote Control: ✅
QuickSupport: ✅
Host: ✅
Assist AR (formerly Pilot) : ✅
_______
Property: Conditional Access Servers
Key: conditionalAccessServers
Description: Let the app connect to one of the given dedicated routers. Separate the routers by semicolon
Remote Control: ✅
QuickSupport: ✅
Host: ✅
Assist AR (formerly Pilot): ✅
_______
Property: Configuration ID
Key: ConfigurationID
Description: Configuration ID from the Management Console is used to automatically assign the device to a TeamViewer account after start of the Host app
Remote Control: ❌
QuickSupport: ❌
Host: ✅
Assist AR (formerly Pilot): ❌
_______
Property: Assignment ID
Key: AssignmentID
Description: Assignment ID is used to automatically assign the device as a Managed Device after start of the Host app. The TeamViewer account the device is assigned to is defined in the TeamViewer (Classic) Management Console.
Remote Control: ❌
QuickSupport: ❌
Host: ✅
Assist AR (formerly Pilot): ❌
_______
Property: API Token
Key: partnerListApiToken
Description: Api Token needed to add a device to a group automatically. Group ID + Api Token is mandatory to add the device.
Remote Control: ✅
QuickSupport: ✅
Host: ❌
Assist AR (formerly Pilot): ✅
_______
Property: Device Name
Key: partnerListDeviceName
Description: Change the device name that is used to add the device to a group. By default, we take the device name consists of the brand, model and Serial (if accessible)
Remote Control: ✅
QuickSupport: ✅
Host: ✅
Assist AR (formerly Pilot): ✅
_______
Property: Group ID
Key: partnerListGroupId
Description: Group ID that the device will be added to. Group ID + Api Token is mandatory to add the device.
Remote Control: ✅
QuickSupport: ✅
Host: ❌
Assist AR (formerly Pilot): ✅
_______
Property: Whitelist Accounts
Key: whitelistAccounts
Description: Add whitelisted accounts by adding their Account ID separated by semicolon.
Remote Control: ❌
QuickSupport: ✅
Host: ✅
Assist AR (formerly Pilot): ❌
_______
Property: Whitelist Companies
Key: whitelistCompanies
Description: Add whitelisted companies by adding their Company ID separated by semicolon.
Remote Control: ❌
QuickSupport: ✅
Host: ✅
Assist AR (formerly Pilot): ❌
_______
Property: Assist AR Module Config ID
Key: customModuleConfigId
Description: Add your Assist AR module config ID from the Management Console to show Customer Terms of Service.
Remote Control: ❌
QuickSupport: ❌
Host: ❌
Assist AR (formerly Pilot): ✅
_______
Property: Session Request Configuration ID
Key: sessionRequestConfigurationId
Description: Add your session request configuration ID from the Management Console, so that the user is able to request a session without sharing the TeamViewer ID.
Remote Control: ❌
QuickSupport: ❌
Host: ❌
Assist AR (formerly Pilot): ✅
