All about Subscription - TeamViewer Support
<main> <article class="userContent"> <h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer users who have or would like to purchase a Business, Premium or Corporate Subscription </em><a href="https://www.teamviewer.com/en/pricing/" rel="nofollow noreferrer ugc"><em>license</em></a><em>.</em></p></div></div><p><br></p><h3 data-id="-1"></h3><h2 data-id="what-are-the-benefits-of-having-a-subscription">What are the benefits of having a Subscription?</h2><ul><li>A subscription license entitles you to all major updates of the software without having to purchase the update.</li><li>Exclusive access to new features and enhancements as soon as they are ready during the subscription period.</li><li>Updates to the latest TeamViewer versions mean continued compatibility with the latest <a href="https://community.teamviewer.com/t5/Knowledge-Base/Which-operating-systems-are-supported/ta-p/24141" rel="nofollow noreferrer ugc">operating systems</a>.</li></ul><p><br></p><h2 data-id="-2"></h2><h2 data-id="do-we-offer-a-monthly-payment">Do we offer a monthly payment?</h2><p>At the moment we are not able to offer monthly payments.</p><p>Currently, all subscription packages are purchased and renewed automatically on an annual basis.</p><p><br></p><h3 data-id="-3"></h3><h2 data-id="what-are-regular-feature-updates-and-how-do-i-get-them">What are regular feature updates and how do I get them?</h2><p>Throughout the year, TeamViewer releases new features, functionality, and patches to continue improving and maintaining your experience with our product.</p><p>During your active subscription, you will immediately have access to the latest updates both major and minor. In most cases, you will be prompted to update automatically in the software. You can also check this under <strong>Help</strong> > <strong>Check for new version</strong></p><p><br></p><h3 data-id="-4"></h3><h2 data-id="do-you-still-offer-the-7-day-money-back-guarantee">Do you still offer the 7-day-money-back guarantee?</h2><p><strong>Yes</strong>, you can return your newly purchased TeamViewer license or AddOn licenses within 7-days from purchase and we will refund or cancel your invoice.</p><p>The 7-day-money-back guarantee does not apply to renewals. </p><p>Please contact our support via the <a href="https://www.teamviewer.com/en/support/#submitTicket" rel="nofollow noreferrer ugc">ticket portal</a> and choose <strong>7-day return</strong> as the reason.</p><p><br></p><h3 data-id="-5"></h3><h2 data-id="can-i-still-buy-a-perpetual-or-permanent-license">Can I still buy a perpetual or permanent license?</h2><p>No, we no longer offer perpetual licenses.</p><p>To keep up with the ever-changing landscape of the IT world and to make sure that our focus is on driving new features and stability, we now only offer subscription licenses.</p><p>Please contact <a href="https://www.teamviewer.com/support/contact/?quid=&qutoken=&pid=&lid=&email=&coupon=" rel="nofollow noreferrer ugc">our Sales team</a> to assist you with your specific business requirements.</p><p><br></p><h3 data-id="-6"></h3><h2 data-id="can-i-keep-my-legacy-license-when-i-switch-to-a-subscription-license">Can I keep my legacy license when I switch to a subscription license?</h2><p>Yes, after switching to a subscription license, your old perpetual license will remain available. </p><p>You may continue to use your perpetual license on the version of TeamViewer it is currently valid for. However - please keep our <a href="https://community.teamviewer.com/t5/Knowledge-Base/TeamViewer-Product-Lifecycle-Policies/ta-p/49188" rel="nofollow noreferrer ugc">TeamViewer Software Lifecycle Policy</a> in mind in your planning.</p><p><br></p><h3 data-id="-7"></h3><h2 data-id="will-my-subscription-automatically-renew">Will my subscription automatically renew?</h2><p><strong><em>Yes.</em></strong> For your convenience and to avoid service interruptions, your annual subscription will automatically renew every 12 months from your purchase date.</p><p>📌<strong>Note</strong>: If you wish to cancel your subscription, please <a href="https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027#toc-hId--440241381" rel="nofollow noreferrer ugc">submit a ticket</a> at least 28 days before your renewal date.</p><p><br></p><h3 data-id="-8"></h3><h2 data-id="do-i-receive-any-reminders-before-renewing-my-subscription">Do I receive any reminders before renewing my subscription?</h2><p><strong><em>No - </em></strong>we usually do not send an email before your subscription renews. However, it is subject to the country's origin and local regulations so you might get an email<em>. </em></p><p><br></p><h3 data-id="-9"></h3><h2 data-id="how-until-when-can-i-cancel-my-subscription">How / until when can I cancel my subscription?</h2><p>For your security, all cancellations must be submitted in written form, by <a href="https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027#toc-hId--440241381" rel="nofollow noreferrer ugc">submitting a ticket</a>. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.</p><p><br></p><h3 data-id="-10"></h3><h2 data-id="if-i-cancel-my-subscription-license-what-happens-to-my-legacy-license">If I cancel my subscription license, what happens to my legacy license?</h2><p>After cancelling a subscription license, your old perpetual license remains as it was. You may continue to use your perpetual license on the version of TeamViewer it was purchased for. However - please keep our <a href="https://community.teamviewer.com/t5/Knowledge-Base/TeamViewer-Product-Lifecycle-Policies/ta-p/49188" rel="nofollow noreferrer ugc">TeamViewer Software Lifecycle Policy</a> in mind in your planning.</p><p><br></p><h3 data-id="-11"></h3><h2 data-id="when-do-you-start-my-subscription-contract">When do you start my subscription contract?</h2><p>From the day you order a subscription.</p><p><br></p><h3 data-id="-12"></h3><h2 data-id="when-can-i-get-an-invoice">When can I get an invoice?</h2><p>When you order a subscription license.</p><p>Also, on a renewal day every year.</p><p><br></p><h3 data-id="-13"></h3><h2 data-id="when-can-i-get-a-quotation">When can I get a quotation?</h2><p> Before you purchase a subscription license from our Sales team.</p><p><br></p><h3 data-id="-14"></h3><h2 data-id="can-i-get-an-invoice-before-renewing-my-subscription">Can I get an invoice before renewing my subscription?</h2><p><strong><em>No,</em></strong><em> </em>you will receive an invoice on a renewal day.</p><p><br></p><h3 data-id="-15"></h3><h2 data-id="can-i-get-a-quotation-before-renewing">Can I get a quotation before renewing?</h2><p><strong><em>No,</em></strong><em> </em>we only send a quotation before purchase. </p><p>As the license is a subscription, it is a continuation of the original purchase and will be the same price unless we notify you of any change in writing beforehand.</p><p><br></p><h3 data-id="-16"></h3><h2 data-id="how-can-i-get-a-receipt">How can I get a receipt?</h2><p>We provide clients only to those who contact us as it is optional.</p><p>Please contact our <a href="https://www.teamviewer.com/en/support/contact/" rel="nofollow noreferrer ugc">support team</a> so that we can assist you.</p><p><br></p><h3 data-id="-17"></h3><h2 data-id="how-can-i-change-the-information-about-my-credit-card-for-next-year's-payment">How can I change the information about my credit card for next year's payment?</h2><p>Please visit <a href="https://service.teamviewer.com/payment" rel="nofollow noreferrer ugc">this page</a> to change your credit card information. (If the link does not work, please try <a href="https://www.teamviewer.com/licensing/subscriptionPaymentChange.aspx" rel="nofollow noreferrer ugc">this link</a> instead.)</p><p><em> Instruction: </em></p><ol><li>Type in your most recent invoice number and the email address it was sent to</li><li>On the next page, you will see the payment options (PayPal, Credit Card). Select Credit Card.</li><li>Type in your credit card information.</li></ol><ul><li>If there are no outstanding balances on your subscription, no charges will occur. The next invoice that is generated will be run on the new card at the time of processing.</li><li>If you have an invoice that was not paid on the previous card (due to payment error, etc.), the outstanding balance will be run on the new card.</li></ul><p>Once updated, all future subscription invoices will use the new card.</p><p><br></p><h3 data-id="-18"></h3><h2 data-id="how-much-is-my-renewal">How much is my renewal?</h2><p>We will send an invoice on a renewal day so that you can see it. However please contact our <a href="https://www.teamviewer.com/en/support/contact/" rel="nofollow noreferrer ugc">support team</a> to assist you.</p><p>📌<strong>Please note</strong> that our support team is not able to negotiate the renewal price.</p> </article> </main>
