Complimentary TeamViewer 15 access for legacy versions to be deprecated

JeanK · 2021-01-04T16:35:28+00:00

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Hi all,

Hoping that you enjoyed pleasant holidays despite the trying circumstances, we would like to send our best wishes for a Happy, Healthy New Year to all of you!

Core to the earlier announced deprecation of legacy versions 8-10 is our commitment to always ensure the best possible security for the connectivity solutions our users trust in (see the announcement for TeamViewer 8 here and for 9 and 10 here). While we understand that software updates for remote machinery can be burdensome in certain scenarios, we will always prioritize security over convenience in alignment with industry best-practices. Therefore, we will follow through with the announced discontinuation of server support for TeamViewer 8-10 licenses on September 15th, 2021. See this comment.

However, based on your valued feedback here in the TeamViewer Community and irrespective of differing legal contexts for the license cohorts, we decided to adjust our approach as follows given the current stress situation worldwide: All TeamViewer 8-10 licenses will get complimentary TeamViewer 15 access corresponding to 10 years of server service from purchase year.

The same applies to TeamViewer 5-7 licenses that have been migrated to TeamViewer 9 previously. For TeamViewer 5 licenses, the 10-year period would have expired on December 31, 2020, but we decided to prolong it to September 15, 2021.

The complimentary access to TeamViewer 15 will be added automatically to all applicable licenses on January 19, 2021.

As mentioned above, from September 2021 onwards TeamViewer versions up to 10 will not be able to connect to our servers any longer, so affected users should update their setup with the complimentary TeamViewer 15 access well in advance. While the deprecated legacy versions will continue to work indefinitely within local area networks, we strongly advise against utilizing software without regular security updates in any setting.

With this complimentary offer, we hope to address most concerns and to express our sincere gratitude for our longstanding TeamViewer users. As always, please reach out to the TeamViewer customer support regarding any questions.

Thanks and best,

/JeanK

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unknown

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DanielBerlin

Switched 2 years ago [removed per Community Guidelines]

Removed Teamviewer on all Clients for Security.

JeanK

Hi all,

Just a reminder: TeamViewer 9 license holders have complimentary access to TeamViewer 15 until December 31, 2024.

After this date, your TeamViewer 9 license will no longer work using TeamViewer 15. Please upgrade your TeamViewer license to ensure continued secure connectivity.

Happy connecting,

/JeanK

Alex_IT_Consultancy

Hello I bought in 2013 a perpetual license for Teamviewer 8.

Now I cannot use that license.

I want my money back….

User123780352

Teamviewer is the WORST.

we buy a perpectual licence which equals to buying what would be 10 years or more worth if we buy annually.
They now find a better model which is to charge you forever
they close their solution for previous version because its too expensive for them to maintain, due to breaches that the customer experience
they are just greedy.

They now are reversing the table on these consumers that they are giving us COMPLEMENTARY upgrades?

what upgrade demands you to pay more when you have paid for it already based on terms and conditions.

if you agree to it, you are subjected to its new rules.

unknown

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KevinK1000000

What a **bleep**. I can no longer recommend TV to customers because of **bleep**. I am stuck using it for another few months but will be going back to some other (ANY other) remote access.

Beware... TEAMVIEWER sales will say anything to make a sale. They promised a 50% discount FOREVER and now 2 yrs later, that discount is $0.

In the past, TV fooled endpoint users into upgrading their client software to something above our v11 lifetime license (locking us out and requiring a downgrade every time I had to support their systems).

2 years ago they promised a $50 perpetual discount on their overpriced subscription model but it was easier than having to downgrade clients (daily) back to our licensed version. Last year the discount shrank by about half.

This year the perpetual discount is $0.

"Lifetime License" = whatever they want it to be.

Perpetual subscription discount for lifetime licensee's = however we define "perpetual".

Beware.

chunmoon

Dear Sir,

what about teamviewer 11-14 ?

Tom_Waller0056

I paid something like 1800 Canadian dollars for a Teamviewer 10 lifetime license, and now you have cast me aside by altering the terms as you see fit. I am disgusted as my few clients are non-technical bar staff busy serving customers in busy Pubs here in Malta, and they can not type in a one-time password so I can fix their problem. **bleep** American Corporate GREED Do not **bleep** over Security. This is GREED, pure and simple.

Cavadias

Its a pitty, I would have updated already twice the last five years. Hope they change minds, so I can update.

Netcat

We to purchased a perpetual license, and have been force-upgraded to newer versions throughout the years while maintaining our perpetual license status, now all of a sudden our license information shows (FREE ACCOUNT), this is a dishonest bait N Switch other companies have attempted within the past several years that has not turned out for them.

i.e. Filmora's attempt to Bait N Switch their Perpetual License holders.

[removed per Community Guidelines]

We too would be happy to join any class action lawsuit against Teamviewer if they persist in this dishonest attempt to Switch the terms of their original agreement towards Perpetual license holders.

prasadaxiom

I purchased TeamViewer -7 license long back. It was a One-time paid version. Now I had to upgrade to the latest version. If I want to update the Licenses key for it, it is not accepting and it is showing as "Free License/Non Commercial usage". How to solve this?

lbliss

Our full version Life-Time license has been downgraded to the free version.

KGI

https://community.teamviewer.com/English/discussion/comment/141794#Comment_141794

False equivalence.

cenitsavgarcia

To all those angry because their perpetual license expired, in case the doctors charge a single consultation and all the others are free, you pay a lawyer for a session and you have consultations for life, you pay a toll and travel all your life on the roads.

Perpetual License refers to the life of the Product not the Human who bought it and versions 5-10 are already dead.

Cavadias

Friend, current TeamViewer management has managed to make loyal perpetual license holders unhappy as well as their investors. Hopefully they will reason and make deals as most of us wouldn't complain to upgrade with an annual license as it was the time we bogout ours. They keep loosing 1000sands from us.

I also got this problem.

lbliss

Why won't TeamViewer Corporate honor their Lifetime license agreement with the people who took a chance with them when they were just getting started and purchased their Lifetime license. Without People, like me, that took that chance, there would not be a "TeamViewer".

Please honor the LifeTime agreement and reinstate our account from free to full featured one you promised.

If anyone else is having this problem, please comment on this thread.

croshad

I just got offered a lifetime 50% off on subscription if i change my perpetual licence to that. I'd have to be pretty stupid to believe their "lifetime" deals now, after they killed several of my "lifetime" licences. On the other hand, since my other "lifetime" licences now also have expiration date, they are pretty much forcing me to do this or (more realistically) switch to another software.

slawow

I must admit that I am disappointed with the company's behavior. When I became a client, I consciously chose the perpetual license and the terms on which it was granted. At that time, there was no question of any term of its duration. Certainly, many users contributed to the promotion of this system in this way, and also financed its development.

In my opinion, it was necessary to start a discussion and offer such users a solution based on partnership relations.

I think that the proposal to pay a one-time fee in return for leaving the perpetual license on the current terms allowing the use of the original functionalities in the current version would be fair and justified.

Esther

Hi @juliosantone

Thanks for reaching out. Yes, it is a real deal 👍

And I apologize that you got this popup yesterday!

I heard that there have been some customers experiencing the same yesterday (about a license expiry in 45 days) and I assume this is what you received too. The team informed me, that the popup has been disabled and they will make sure that it won´t be shown to customers who are not having their subscription renewed within the next 45 days!

Once again sorry for the confusion and Happy New Year,

Esther

juliosantone

I upgrade my 10 Premium license to this Complimentary TV 15

I suppose to last until December 31 2025, but now I'm getting a sign that my subscription will expire in 45 days

Also nobody answer my mails

Is this Complimentary access a real deal ?

Labsy

We will probably switch to some other solution, like **Third Party Product** ot **Third Party Product** due to this cut-off from TeamViewer's servers. I have hundreds of computers all around the country, so how the heck you imagine updating them now MANUALLY? By driving 1 month from site to site, manually un-installing older version and installing new?

Please, TeamViewer developers, CONSIDER THIS SUGGESTION:

1.) Re-enable support for older versions on your servers for another year!

2.) Add feature of REMOTE UPDATE, so we will have time AND TOOLS to upgrade remote clients to compatible version before you shut down support again.

This is the only acceptable scenario for PAID product, as per my point of view.

sosed213

What to do now?

How did it happen that the permanent license turned into a 10-year license, and access to the servers was confiscated? It is legal?

Admin_12345

Teamviewer shut me (and others) down (and they deleted my Perpetual License V9 without any notice. I cant find it anymore in my Portal).

I buyed yearly subscription v15 but stil had some V9 endpoints with a custom endpoint client.

Now per 15-9 they cut every older endpoint from there servers. Since the software does have a lack in showing which endpoints needs to be updated from the portal, its not possible to catch every old endpoint to update manually, and there is also no remote solution to update the endpoint.

Now it shows the shortcommings of a bad design and creating a pitfall for their costumers. This is hilarious and catastrofal at the same time. I wish now i never buyed this software. Every well designed RMM solution can send a trigger to update or has a portal with software versions.

TV also extend their connections til 15 sept DURING HOLIDAY. My god.. what are they thinking?

TV wants us to give away admin passwords to update remote endpoints? I also work with disabled people which cannot update the endpoint manually so i need to do it. I cannot drive to every endpoint by myself so i need back access to update those endpoints but are unable to do it because TV tells me the server is down.

Some of my endpoints running XP (Register and kiosk systems) this is a disaster.

A big thank you TeamViewer NOT!

roberto_sf_v10

I upgraded to v15, activated the version 10 biz license on the management portal login.teamviewer.com.

The web management console on the top right under my name it reads "Business." Then it goes to the process of opening the full windows install program when i click on a remote computer to connect.

But the windows installed app reads "Free." So the activated legacy 10 business lic on the web is not being sent or synced with the locally installed program. And cannot find how to fix this.

How do i fix this problem these two problems?

HeidiBorzillo

I am here because I was just sent the link from Customer Support because we can no longer connect with about 200 pc's still on version 10. Why wouldn't you notifiy your admins that this was happening? This is now a scramble for us and we have people we can't support.

FrustratedCustomer

We are now stuck with some machines which were not upgraded prior to September 15th to V15 and are now no longer accessible.

To physically access these machines its going to cost a lot of time and money, some machines will cost us over $2800 just to get the equipment to access those locations.

Support refuses to help, saying the servers for versions prior to 9 have been turned off, even though I can see computers online that are <V10. we paid for perpetual licensing, however that wasn't what it seems.

Support suggested we should have updated all computers prior to the cut off date, but with over 500 computers, and no management portal to show what computers are running which version, this was practically impossible.

What next, will they start cutting us off every year as soon as any licensing expires? its a pure money grab by TeamViewer.

[removed per Community Guidelines]

Andreasson

Dear TeamViewer support,

We own permanent Corporate license for Teamviewer 8 since 2013-05

License was not limited to 10 years the day we bought it.

We ordered to use it for longer period and accept price for this.

How can you now limit this now to 10 years o 2023-05???

License was not limited the day we bought it.

Now you take away something we already payed for, right it?

I request you to remove this 10 years limitation earliest.

Awaiting your response. Thanks.

aras61

I am sure same of you are in the same situation. First they cut me off every five minutes to force me to to switch the new version and now I can not connect to my computers. They are saying that I could use it until 2024 (ten years from the purchase date). I purchased it in 2014 and wasn't told it was for 10 years. I paid for the lifetime license. Is anyone is in the same situation who wants to bring them to court?

robertk

Hi @Esther

I have a commercial license however I have a number of Mac osx machines running Teamviewer 10 on OSX 10.7.4. Can't update Teamviewer on these machines past 10and can't upgrade OSX due to legacy software running on this machine.

Any time I connect to this machine I get the version 15 warning and only get 5 minutes connection time.

What happens with this after September 15th?

I really need unlimited time access to this machine remotely.

Thanks,