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Great_Security
Great_Security Posts: 1
edited March 14 in TeamViewer Tensor

Is there only one person working at the support once a month?

Its really very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very HARD to get in touch with anyone.

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  • JenW
    JenW Posts: 1,067 Moderator
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    Hi @Great_Security,

    Welcome to the TeamViewer Community!

    We're sorry to hear that you have difficulties to reach out to our support. We will take and forward your comment internally.

    We are here and happy to assist you so feel free to explain your issue by replying in this thread 🙂

    Also, if you have any support tickets, don't hesitate to send us the ticket ID via private message so that we take a look at it.

    We apologize for the inconvenience caused.

    Best,

    Jen

    Modératrice Communauté Francophone / French Community Moderator

  • jmarlowe
    jmarlowe Posts: 7 ✭✭
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    I'm with you… feels like the support staff (at least in the areas I'm working, Tensor) number in the single digits… way too long to get a tech to reply, even if it's an email, message, etc…