Unable to activate new license

Grogantool73
Grogantool73 Posts: 1
in Licensing

Hi,

I recently purchased a TeamViewer Remote Access subscription, and when I try to activate the account via the activation email link, I get then following message:

"Sorry, the license couldn’t be activated. There is another license on the account. Please contact us. Customer support"

I recently canceled a business license on the same account, why isn't it removed?

It's not possible to make a support ticket with this new subscription.

Any idea how I can resolve this issue?

Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,305 Moderator ☑

    Hi @Grogantool73 ,

    Thanks for posting in our Community and we're sorry to hear about the difficulty you're having with the new purchase.

    TeamViewer Remote Access license has support only via ticket; however, our support team can help you with activation issues.

    Please give our support team a call and explain you had a Business license, you purchased a Remote Access license, and now you're having trouble activating the new subscription.

    Let us know how it goes, and if we can help with any clarification.

    Best, Carol


    Portuguese Community Moderator

  • mih123
    mih123 Posts: 1

    same issue here. Waiting on support line. Maybe you should think about fixing this?

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