How do I cancel my Individual subscription?

Paul_123 · 2024-03-20T17:26:37+00:00

There was an error rendering this rich post.

I cannot open ticket. Teamviewer is not providing proper instruction to cancel the Individual Subscription. Eventho I am paying over [removed per Community Guidelines]for it, Teamviewer is calling this "FREE" subscription.... I need to cancel the subscription. Please help.

Find more posts tagged with

Accepted answers

All comments

DungBui

It is too complicated to do a simple task. Put on a button to cancel the subscription. Every other company did that.

goducks124

I 1000000% agree! You must jump through multiple hoops to even get someone to respond. I submitted a ticket days ago to request closing my "free" subscription…….still no response

.Carol.fg.

Hi @Paul_123 ,

Thanks for posting in our Community, and I'm sorry to hear about the difficulty in requesting cancelation.

All cancelation requests must be sent via ticket. If you can't open a ticket, please call our support team for assistance. The local phone numbers you can find here.

For more details about TeamViewer subscriptions please check the article:

📄 All about subscription

I hope it helps! 🍀

Let us know how it goes, and if we can clarify any further questions.

Best, Carol

SallyW

Won't let me create a ticket (see below) and calling doesn't work. So dodgy!

{"code":"internal_error","message":"We're sorry, but something went wrong."}