I cannot open ticket. Teamviewer is not providing proper instruction to cancel the Individual Subscription. Eventho I am paying over [removed per Community Guidelines]for it, Teamviewer is calling this "FREE" subscription.... I need to cancel the subscription. Please help.
Won't let me create a ticket (see below) and calling doesn't work. So dodgy!
{"code":"internal_error","message":"We're sorry, but something went wrong."}
I 1000000% agree! You must jump through multiple hoops to even get someone to respond. I submitted a ticket days ago to request closing my "free" subscription…….still no response
It is too complicated to do a simple task. Put on a button to cancel the subscription. Every other company did that.
Hi @Paul_123 ,
Thanks for posting in our Community, and I'm sorry to hear about the difficulty in requesting cancelation.
All cancelation requests must be sent via ticket. If you can't open a ticket, please call our support team for assistance. The local phone numbers you can find here.
For more details about TeamViewer subscriptions please check the article:
📄 All about subscription
I hope it helps! 🍀
Let us know how it goes, and if we can clarify any further questions.
Best, Carol
Learn more about the latest feature we’ve released.
Discover quick, practical tips to get more out of TeamViewer each month.
