TV 12 Falsely Reporting Remote Old Version

BrianValenti

TeamViewer 12 perpetual license has stopped working with the error "The Remote Teamviewer is running an old version which is out of date. "

Verified the remote and host have the same version (12.0.258192). Reinstalled to be absolutely certain and the problem still persists.

Is this an error or are the subscription sales people getting aggressive again?

Ying_Q

Hi @BrianValenti,

Welcome to the TeamViewer Community!

I'm sorry to know that you are experiencing a version update issue with TeamViewe. I have also double-checked the current version of TeamViewer 12, which is 12.0.259192. You may also check and download the TeamViewer v12 from the previous version download page.

At the same time, I would like to share the knowledge-based article about TeamViewer Compatibility. It is a handy guide for confirming the supported operating system with TeamViewer.

Hope it helps in your case and let me know if I may assist you further with TeamViewer?

Best,

Ying_Q