There is an error

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Ahmadtrend
Ahmadtrend Posts: 1

I just bought the license. But when I went to activate the subscription, There is an error.''You can't activate the subscription because there is another subsription. ''
But I have not any subscription. Please let me know what is the solution.

Answers

  • Ying_Q
    Ying_Q Posts: 2,645 Moderator
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    Hello @Ahmadtrend,

    Thank you for visiting the Community for help!

    In this case of handling licensing inquiries, we kindly ask you to contact the TeamViewer Support Team and double-check if your account is related to any other subscription. At the same time, the support agent is able to assist with the license activation too.

    Best,

    Ying_Q

    Community Moderator/中文社区管理员