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    • There is an error

    User: "Ahmadtrend"
    Ahmadtrend

    I just bought the license. But when I went to activate the subscription, There is an error.''You can't activate the subscription because there is another subsription. ''
    But I have not any subscription. Please let me know what is the solution.

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      User: "Ying_Q"
      Ying_Q
      Moderator ☑

      Hello @Ahmadtrend,

      Thank you for visiting the Community for help!

      In this case of handling licensing inquiries, we kindly ask you to contact the TeamViewer Support Team and double-check if your account is related to any other subscription. At the same time, the support agent is able to assist with the license activation too.

      Best,

      Ying_Q

      Community Moderator/中文社区管理员
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